Customer Care Provider – Customer Service Specialist

Pneu-Dart Inc.; Williamsport (Lycoming County); On-site; USD 21,000 - 28,000; Full time

Job summary

Pneu-Dart Inc. is seeking a Customer Care Provider to connect customers with our products and expertise.

You'll learn our Remote Delivery Systems, answer questions, assist with needs, and coordinate information to deliver a positive experience from start to finish. Based at our Barbours, PA facility, this role emphasizes teamwork, dependable Monday-to-Friday hours, and opportunities to represent Pneu-Dart at trade shows.

Qualifications

• Proficient in enhanced call control and a customer-focused mindset.
• Strong written and verbal communication with active listening.
• Ability to work well in diverse teams and manage multiple priorities.
• Familiar with basic accounting procedures and time management.

Responsibilities

• Manage front-line telephone queues, offering product knowledge and support.
• Maintain client accounts within the Order Management System (OMS).
• Ensure accurate data entry and clear documentation of interactions.
• Address client needs and questions with a goal of one-call resolutions when possible.
• Provide timely email responses, aiming for a 24-hour turnaround.
• Process online orders and educate clients on products and services.
• Travel to corporate events and trade shows as needed.

Skills

Customer-focused

Communication

Time management

Team collaboration

Problem solving

Active listening

Office software

Education

High School Diploma/GED

Associates degree in business admin or related

Tools

Office Suite

OMS/CRM systems

Job description

Great Customer Experiences Start with Great People

Are you someone who enjoys connecting with people, solving problems, and making sure customers have a great experience? Pneu-Dart is looking for a Customer Care Provider (CCP) to join our team and become an important connection between our customers and our company.

This is more than a traditional customer service position. You'll learn our products, build relationships with customers, collaborate with team members across the company, and have opportunities to represent Pneu-Dart at industry events and trade shows throughout the year.

A Career That Works with Your Life

• No Nights or Weekends – Enjoy a dependable Monday-Friday schedule and keep your evenings and weekends for you.
• A Team-Oriented Culture – We're a family-oriented company that values collaboration, communication, and people who genuinely care about the work they do.
• Friday Team Appreciation Lunches – It's one of the ways we bring our team together and show our appreciation each week.
• Opportunities to Travel – Periodically represent Pneu-Dart at trade shows, conferences, corporate events, and other industry activities throughout the year.

What You'll Do

Pneu-Dart is a leading global manufacturer of Remote Delivery Systems, providing American-made products to veterinarians, livestock producers, wildlife professionals, zoos, conservation organizations, and other animal-care professionals around the world.

As a Customer Care Provider, you'll help ensure our customers receive the knowledgeable, responsive, and professional support they expect from Pneu-Dart. You'll answer questions, assist with customer needs, coordinate information, and work with other members of our team to create a positive customer experience from start to finish.

You'll also become knowledgeable about Pneu-Dart products and serve as an ambassador for our brand-both from our Pennsylvania headquarters and while representing the company at select events throughout the year.

Who We’re Looking For

We're looking for someone who communicates well, stays organized, pays attention to details, and can confidently manage multiple priorities. You should be comfortable working directly with customers, collaborating with a team, learning new products, and occasionally traveling on behalf of the company.

If you're dependable, personable, organized, and enjoy helping people, Pneu-Dart may be the place for you.

Our facility is located in Barbours, Pennsylvania, approximately 15 miles outside of Williamsport.

Responsibilities

Aligned with the PDI Core Values, our Customer Care Providers (CCPs) deliver exceptional, organized, and prompt care to our valued customers. Embracing teamwork, we take pride in:

• Managing front-line telephone queues, offering firsthand expertise on products, services, and ongoing campaigns.
• Maintaining and overseeing client accounts within the Order Management System (OMS).
• Ensuring accurate data entry, meticulous attention to detail, and clear documentation.
• Addressing clients’ needs and concerns comprehensively, striving for one-call resolutions whenever feasible.
• Providing timely responses to all email inquiries, aiming for a 24-hour turnaround.
• Processing online orders, proactively engaging with clients to provide valuable insights and product education.
• Adhering to all procedures and guidelines, ensuring compliance in every transaction.
• Handling daily closings, monthly statements, and other tasks as required.
• Assisting with various customer needs as they arise.
• Traveling periodically throughout the year to corporate events, trade shows, and industry functions, representing Pneu-Dart in a professional, organized, and customer-focused manner

Knowledge, Skills & Abilities

• Proficient in Enhanced Call Control, balancing efficiency with the acquisition of necessary customer information.
• Possesses a customer-focused mindset with strong interpersonal skills and the ability to gauge customer sentiment.
• Works effectively in diverse team settings, fostering collaboration.
• Demonstrates clear written and verbal communication skills, along with active listening abilities.
• Familiarity with basic accounting procedures.
• Efficient in time management, adaptable to fluctuating business demands.
• Exhibits an outgoing personality while maintaining composure in high-pressure situations.
• Proficiency in Office Suite programs, including word processing, spreadsheets, and calendar management.
• Flexible and capable of adjusting daily schedules to meet customer and business needs.

Education & Experience

• High School Diploma/GED or equivalent required.
• Associates degree in business administration or equivalent experience preferred.
• Ideally possesses 2-4 years of experience in customer service, call center operations, or a related field.

Mental and Physical Requirements

• Capable of fulfilling the responsibilities of the role, with or without reasonable accommodation.

Equal Opportunity Employer

Pneu-Dart, Inc is equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.