Customer Care Pro: B2B Orders & Solutions

Omron Automation; Hoffman Estates (IL); On-site; USD 43,000 - 48,000; Full time

Benefits offered by this job

Annual bonus program

Equal opportunity employer

Job summary

Omron Automation Americas is seeking a Customer Care Associate at our Hoffman Estates, IL location to support direct customers and channel partners. You’ll handle inquiries, process orders via email/EDI/JDE, provide stock and lead-time information, and collaborate with inside sales and logistics teams.

You will work under a Customer Care Supervisor, focusing on data integrity, timely updates, and excellent service, with a salary range of $43,000-$48,000 and eligibility for an annual performance

Qualifications

• Associate’s Degree or equivalent work experience required.
• Minimum of 1 year of customer service or similar with direct customer interaction (B2B preferred).
• Basic proficiency in MS Outlook, Teams, Word, and Excel; JDE preferred; CRM systems experience a plus.

Responsibilities

• Resolve customer care inquiries from start to finish following documented processes.
• Communicate with customers using assigned channels; provide price/availability info.
• Receive and enter customer orders via email, EDI, and JD Edwards (JDE) system.
• Provide stock availability, lead times, and tracking information.
• Route product questions to Inside Sales, Product Support, or Product Marketing as needed.
• Coordinate with 3PL warehouses and Operations team; interact with Sales managers.
• Identify trends in inquiries and suggest policy or process improvements.
• Perform data entry across platforms; maintain department metrics and turn-around times.
• Contribute to special projects as assigned.

Skills

Customer service

B2B

English communication

Interpersonal skills

Time management

Adaptability

Decision making

Data entry

Education

Associate degree or equivalent

Tools

MS Outlook

MS Teams

MS Word

MS Excel

JDE

CRM systems

Salesforce

Oracle Cloud

Job description

Omron Automation Americas is seeking a Customer Care Associate at our Hoffman Estates, IL location to support direct customers and channel partners. You’ll handle inquiries, process orders via email/EDI/JDE, provide stock and lead-time information, and collaborate with inside sales and logistics teams.

You will work under a Customer Care Supervisor, focusing on data integrity, timely updates, and excellent service, with a salary range of $43,000-$48,000 and eligibility for an annual performance