B2B Customer Care Specialist

OMRON; Hoffman Estates (IL); On-site; USD 43,000 - 48,000; Full time

Job summary

Omron Automation Americas, located in Hoffman Estates, IL, is seeking a Customer Care Associate to join our Customer Care team. The role supports Direct Customer and Channel Partners, handles orders, pricing questions, and data entry in JDE, while coordinating with Inside Sales and 3PL teams.

The position requires an Associate’s Degree or equivalent experience and at least 1 year in customer service, with strong English communication and data-management skills.

Qualifications

• Associate’s Degree or equivalent work experience required.
• Minimum of 1 year of experience in Customer Service or similar field with direct customer interaction (B2B preferred).

Responsibilities

• Effectively resolve Customer Care inquiries from beginning to closure in a considerate, accurate, and timely manner according to documented processes and procedures.
• Comfortably communicate with customers (internal and external) using the assigned communication channels.
• Answer customers’ questions on price and availability (standard price or previously approved special pricing).
• Receive customer orders and order changes via e-mail, Electronic Data Interchange (EDI), and enter these into JD Edwards (JDE) database.
• Provide stock availability, factory lead-times, and tracking information.
• Direct customers’ questions regarding product applications and specifications to Inside Sales, Product Support, or the Product Marketing Manager as required.
• Communicate frequently with our 3PL warehouses & Operations Team.
• Interact with outside Sales Territory Managers, Area Sales Managers, Inside Sales Reps, Supply Chain and other Omron personnel as required to manage customer orders.
• Identify trends related to internal and external inquiries and recommend policy or process improvements that support excellent customer service and impact quality and performance standards.
• Data entry in various platforms.
• Maintain performance and quality standards based on established department metrics, including turn-around times.
• Work on special projects as assigned.

Skills

Customer service

English communication

Multitasking

Attention to detail

Time management

Interpersonal skills

Education

Associate's Degree or equivalent

Tools

JDE

CRM platforms

MS Outlook/Excel

Job description

Omron Automation Americas, located in Hoffman Estates, IL, is seeking a Customer Care Associate to join our Customer Care team. The role supports Direct Customer and Channel Partners, handles orders, pricing questions, and data entry in JDE, while coordinating with Inside Sales and 3PL teams.

The position requires an Associate’s Degree or equivalent experience and at least 1 year in customer service, with strong English communication and data-management skills.