Customer Care & Payments Specialist I

Lendmark Financial Services; Gilbert (AZ); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Paid holidays

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Critical illness insurance (optional)

Auto insurance (optional)

Home insurance (optional)

Pet insurance (optional)

Job summary

Lendmark Financial Services is hiring a Centralized Servicing Representative I to support branch and centralized operations. You will handle a variety of duties including customer inquiries on the toll-free line, mail processing, complaint entry, and payment posting, while maintaining accuracy and compliance.

Ideal candidates have a high school diploma or GED, 0–2 years in consumer finance, strong attention to detail, and solid MS Office skills.

Qualifications

• High School Diploma or GED from accredited institution.
• 0 - 2 years consumer finance or related experience.
• Detail oriented and ability to multi-task.
• Excellent analytical and problem solving skills.
• Excellent communication and customer service skills.
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications.
• Ability to work with minimum supervision.
• Use of personal vehicle may be required for mail collection and bank deposits; mileage reimbursed.
• May require lifting of materials up to 15 lbs.

Responsibilities

• Operates the company’s Customer Service Toll-Free line and resolves inquiries promptly.
• Responsible for picking up mail daily and distributing it across departments.
• Enters customer complaints and credit disputes into the management system.
• Processes returned mail, letters, and other correspondence.
• Handles release of liens and pays out contracts per state law and guidelines.
• Manages system help desk tickets and payment postings.
• Prepares daily banking deposits and balances cash drawers.
• Processes charge-offs on delinquent accounts and handles modification requests.
• Manages position-related risk and executes other duties as assigned.

Skills

Attention to detail

Multitasking

Analytical thinking

Problem solving

Communication

Customer service

Microsoft Windows

Microsoft Excel

Microsoft Word

Time management

Education

High School Diploma or GED

Tools

Microsoft Windows

Microsoft Excel

Microsoft Word

Job description

Lendmark Financial Services is hiring a Centralized Servicing Representative I to support branch and centralized operations. You will handle a variety of duties including customer inquiries on the toll-free line, mail processing, complaint entry, and payment posting, while maintaining accuracy and compliance.

Ideal candidates have a high school diploma or GED, 0–2 years in consumer finance, strong attention to detail, and solid MS Office skills.