Customer Service Representative (Loan Consultant I)

Lendmark Financial Services LLC; Kingsport (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Life insurance

Long-term disability

Tuition assistance

Employee assistance program

Optional insurances

Job summary

Lendmark Financial Services is seeking a Loan Consultant I to deliver exceptional customer experience while offering personal loan solutions. The role emphasizes building a customer base through sales, loan extensions, and referrals, with success tied to customer satisfaction, compliance, and achieving monthly goals.

Ideal candidates have a High School diploma or GED, cash handling and computer skills, and strong communication.

Qualifications

• High School diploma or GED required; cash handling and customer service skills expected.
• Proficiency with Windows and Microsoft Office applications.
• Strong communication and ability to work with minimal supervision.
• Bilingual abilities valued (Spanish/English) - as noted in preferences.
• Excellent communication skills
• Proficient working knowledge of Microsoft Windows, Excel and Word Applications

Responsibilities

• Greet, assist and solicit individuals entering the office and by phone.
• Process payments, verifications, and loan documentation; record information.
• Approve loans within lending limits and complete closings; manage accounts.
• Actively market branch products and services; handle collections communications.

Skills

Cash handling

Customer service

Communication skills

Microsoft Windows

Education

High School Diploma or GED

Associates Degree

Bachelor's Degree

Tools

Excel

Word

MS Office

Job description

At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. We value each customer and understand that people want to do business with people who care. That’s one way we differ from our competitors. We are proud of what we as a team have accomplished. We will always strive for improvement, our motto since day one has been “Success is the only option.” Lendmark Financial Services offers a comprehensive benefits package for employees and dependents that includes medical, dental, vision benefits, paid time off, paid holidays, 401(k), life insurance, long-term disability, tuition assistance and an employee assistance program. We also offer optional benefits such as critical care, auto, home and pet insurance as well as other ancillary insurance options.

GENERAL SUMMARY:

The Loan Consultant I provides exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be based on creation of customer experience, generation of business, compliance, attainment of monthly goals, and accuracy.

MAJOR DUTIES / RESPONSIBILITIES

Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, complete loan closings, handle account activities related to collection accounts, including phone calls and face to face communications with customers. Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch. Actively market all branch products and services to individuals. Perform all other duties as assigned by management.

BASIC REQUIREMENTS

High School Diploma or GED from accredited institution 0-2 years consumer finance or related experience Cash handling; computer skills; customer service skills Ability to work with minimum supervision Excellent communication skills Proficient working knowledge of Microsoft Windows, Excel and Word Applications

PREFERRED/DESIRED QUALIFICATIONS

Associates or Bachelor’s Degree Bilingual, Spanish/English

COMPENSATION

The salary range for this position is competitive based on the job duties as well as the specific Knowledge, Skills, Abilities and Experience of the selected candidate. This position is eligible for Quarterly Incentive compensation based on individual and company performance guidelines.

WORK ENVIRONMENT

Office Environment If you are interested in a fast paced, high growth, team oriented and great culture environment, you'll enjoy a career with us! Since 1996, with over 25 years of personalized lending, Lendmark Financial Services has been serving the personal lending needs of customers underserved by traditional banks. Today, with over 500 branches in 24 states from coast to coast, Lendmark continues to grow with superior, reliable and consistent financial services that make a difference in people’s lives.