Customer Care & Order Specialist

Smurfit-Westrock; Lansing (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Smurfit Westrock is seeking a Customer Service Specialist in Lansing, MI. You will handle inbound calls, enter orders, and support sales while maintaining accurate customer records and timely communication.

The role requires one year of customer-facing experience, strong Microsoft Office skills, and excellent communication. A fast-paced environment and overtime as needed are part of the job.

Qualifications

• One year related experience with a high level of customer interaction.
• Proficient in Microsoft Office (Word and Excel).
• Must demonstrate working knowledge of product specifications.
• Excellent interpersonal communication skills with internal and external customers.
• Strong organizational and multitasking abilities.
• Accurate and complete in verbal and written communications.

Responsibilities

• Answer all phone calls quickly and efficiently and meet target goals.
• Support sales force with information sharing and customer support.
• Enter orders accurately and verify details with customers and reps.
• Update customer records with every contact and order.
• Communicate with Planning and Scheduling to manage ship dates.
• Provide prompt communication to customers on challenges and quotes.

Skills

Customer service experience

MS Office

Product specifications

Interpersonal communication

Organization & multitasking

Verbal & written communication

Attendance & reliability

Overtime willingness

Education

High school diploma or GED

Job description

Smurfit Westrock is seeking a Customer Service Specialist in Lansing, MI. You will handle inbound calls, enter orders, and support sales while maintaining accurate customer records and timely communication.

The role requires one year of customer-facing experience, strong Microsoft Office skills, and excellent communication. A fast-paced environment and overtime as needed are part of the job.