Customer Care & Move Coordination Specialist

Coleman Worldwide Moving; Northern (KY); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Coleman Worldwide Moving is seeking a Customer Care Coordinator to book and coordinate shipments, serving as the main contact for customers and internal teams. You will relay move details, gather required documentation, and track ETA and delivery information.

The role involves handling pre-move surveys, updating software, and ensuring accurate payments. You will proactively communicate and resolve issues to ensure smooth relocations.

Qualifications

• Experience handling customer inquiries and shipments.
• Strong communication with internal teams and customers.
• Attention to detail in tracking shipments and payments.

Responsibilities

• Book and coordinate shipments (military or consumer).
• Act as liaison to customers, providing move updates and arrival times.
• Monitor emails and update shipment status in company software.
• Secure customer payment information and verify details.
• Coordinate with crews for packing, pickup, or delivery times.
• Proactively communicate operations updates to customers and resolve issues.

Skills

Customer service

Logistics coordination

Communication

Problem solving

Tools

CRM software

Job description

Coleman Worldwide Moving is seeking a Customer Care Coordinator to book and coordinate shipments, serving as the main contact for customers and internal teams. You will relay move details, gather required documentation, and track ETA and delivery information.

The role involves handling pre-move surveys, updating software, and ensuring accurate payments. You will proactively communicate and resolve issues to ensure smooth relocations.