Customer Care Manager II - Parrish, FL

Pulte Home Company, LLC; Riverview (FL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare options

PTO & Work/Life Benefits

Retirement plan

Education assistance

Parental leave

Job summary

PulteGroup, a leading homebuilder, seeks a professional for Parrish area to handle warranty and customer service tasks. You will assess homes, coordinate service with vendors, and ensure build quality before delivery, driving customer satisfaction and repeat business.

The role combines field work with strong client interaction in a dynamic team. Requires a university degree or equivalent and 2–4 years of relevant experience, with solid communication, problem-solving, and construction basics.

Qualifications

• Customer-focused professional with strong communication and follow-up.
• Ability to perform root-cause analysis and manage warranty processes.
• Basic construction knowledge and willingness to perform field tasks.

Responsibilities

• Conduct in-person homeowner assessments to determine corrective work.
• Lead root-cause analysis and develop actionable plans.
• Schedule and coordinate service work with vendors and the Customer Care Coordinator.
• Manage trades to complete service requests to customer satisfaction.
• Perform minor service tasks such as adjustments or repairs.
• Maintain positive customer relationships and satisfaction metrics.
• Confirm build quality prior to home delivery.
• Determine trade accountability for back charges and FPOs.
• Authorize payments within approval limits.
• Follow legal protocols and required workflows.
• Address vendor performance issues and feedback.

Skills

Exceptional customer service

Communication skills

Basic construction knowledge

Root cause analysis

Warranty / service processes

Conflict resolution

Computer literacy

Education

University degree or equivalent

Tools

CRM systems

Job description

Build a Career That Builds Your Future — with PulteGroup! Welcome to PulteGroup where we believe in building more than just homes—we believe in building inspired employees, meaningful careers, and a legacy of excellence. If you're looking for work that moves you, a team that values your ideas, and a company that brings you pride, you’ve come to the right place. As one of the nation’s largest and most respected homebuilders, PulteGroup offers opportunities to grow within a Fortune 500 company that’s consistently recognized as a Fortune 100 Best Company to Work For and a certified Great Place to Work. We’re driven by the bold purpose of Building Incredible Places for People to Live Their Dreams. For over 70 years, we’ve been building more than homes—we’ve been building trust, innovation, and a culture where every team member is empowered to thrive. Join a company that champions inclusion, celebrates diversity, and supports your personal and professional journey. Headquartered in vibrant Atlanta, Georgia, and operating in over 45 markets nationwide, we’re proud to build homes through our trusted family of brands—including Innovative Construction Group, Centex, Pulte Homes, Del Webb, DiVosta Homes, American West, and John Wieland Homes and Neighborhoods, Pulte Mortgage, PGP Title, Pulte Insurance Agency —all united under the PulteGroup name.

PARRISH AREA

Primary Job Responsibilities

• Conduct in-person homeowner assessments on an as-needed basis: Determine if a corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors collaboratively with the Customer Care Coordinator.
• Manage trades to completion of service requests to customers’ satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Responsible for the build quality confirmation of the home before delivery to the customer.
• Determine trade accountability for back charges and field purchase orders (FPOs).
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.
• Address vendor performance issues.
• Responsible for customer satisfaction metrics related to customers serviced.
• This is a professional customer facing role.
• Team members will follow division specific dress code requirements.
• Drive repeat and referral business by improving customer loyalty through managing feedback and survey responses.
• Perform other duties as assigned.

Career Level (P2)

Organizational Impact: Works to achieve day-to-day objectives with moderate impact on the area. Works independently on larger, moderately complex projects/assignments. Sets objectives for own area to meet the objectives or goals of projects and assignments. May assist other professionals with tasks and assignments.

Leadership & Talent Management: May provide guidance and assistance to entry level professionals and/or support employees.

Knowledge & Experience

Requires practical knowledge of area typically obtained through advanced education combined with experience. Typically requires a University degree or equivalent experience and minimum 2-4 years of prior relevant experience.

Required Skills/Knowledge

• Exceptional customer service orientation with the ability to adapt and interact effectively with various personality types
• Committed to delivering high-quality service and diligent follow-up
• Basic construction skills and knowledge
• Excellent communication and listening skills
• Analytical ability necessary to perform root cause analysis
• Ability to manage warranty/customer service processes
• Basic computer literacy
• Skilled in conflict resolution to address customer concerns effectively
• Knowledge of cost management principles and practices

Required Licensing, Registration and/or Certifications

Valid driver’s license as driving is an essential function of this position.

Physical Requirements

The position may involve sitting, standing, driving, and/or movement, the ability to exert a minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull, and otherwise move objects. Must be able to climb ladders, scaffolding, and other means to reach and observe all areas of the building. Ability to work in various weather conditions – heat, rain, cold, etc.

PulteGroup Employee Benefits

• Comprehensive, Flexible and Affordable Healthcare Coverage Options
• Supplemental Healthcare Coverage Opportunities
• PTO and Work/Life Benefits
• Health Advocacy and Wellness
• Retirement Plan with Company Match
• Education and Employee Assistance Programs
• Paid Parental Leave and Adoption Benefits
• Mortgage Financing Discounts through Pulte Mortgage

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify.

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

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