Customer Care Manager II

PulteGroup; Indianapolis (IN); On-site; USD 70,000 - 90,000; Full time

Job summary

PulteGroup, a leading residential builder, is seeking a Customer Care Manager II for the Indianapolis area. This role involves responding to service requests, conducting homeowner assessments, and ensuring customer satisfaction through quality management. Ideal candidates have experience in customer service, basic construction knowledge, and strong communication skills. Join the team to help deliver the American Dream of homeownership.

Qualifications

• Minimum of 1-3 years customer service and warranty experience.
• Valid Driver’s License needed as driving is essential.
• Basic computer skills are required.

Responsibilities

• Conduct in-person homeowner assessments.
• Manage service requests and ensure customer satisfaction.
• Perform minor service-related tasks as needed.

Skills

Customer Orientation

Communication

Conflict Resolution

Analytical Skills

Basic Construction Knowledge

Education

High School Diploma

Bachelor’s Degree

Job description

Join to apply for the Customer Care Manager II role at PulteGroup

3 days ago Be among the first 25 applicants

Join to apply for the Customer Care Manager II role at PulteGroup

WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM!

How would you like to be a part of team that has been providing the American Dream of homeownership to families for more than 60 years? PulteGroup is a FORTUNE 500 company and one of America's top residential builders. We put the consumer at the center of everything we do and we stand above the competition in our commitment to quality.

Our Vision is to Build Consumer Inspired Homes & Communities to Make Lives Better and we believe that success starts with having the right people.

At PulteGroup, we are committed to diversity and inclusion. We value the differences of each employee and understand that being consumer inspired means that we reflect the diversity of the consumers we serve.

A position with PulteGroup offers a rich, fulfilling and rewarding career across multiple geographies and brands. If you are interested in being a part of our team, let's talk about your career with PulteGroup!

Job Summary

The Customer Care Manager II is responsible for responding to service requests in the field and managing those requests according to standard processes.

Primary Responsibilities

• Conduct in-person homeowner assessments on an as needed basis.
• Determine if corrective work order is needed.
• Lead root-cause analysis.
• Schedule, organize, and execute service work through vendors collaboratively with Customer Care coordinator.
• Manage trades to completion of service requests to customers' satisfaction.
• Perform minor service-related tasks (e.g., adjustments, repairs), as requested.
• Establish and maintain positive customer relationships.
• Responsible for quality inspections of the home prior to delivery to the customer.
• Determine trade accountability for back charges and P.O.'s.
• Authorize payment for work performed up to approval limits.
• Follow applicable legal protocol and process necessary workflow.
• Responsible for customer satisfaction metrics related to customers serviced
  
  

Management Responsibilities

LEVEL: MENTOR / COACH / FEEDBACK

SCOPE

• Decision Impact: Division
• Department Responsibility: Single
• Budgetary Responsibility: No
• Direct Reports: No
• Indirect Reports: No
• Physical Requirements: Position involves sitting, standing and/or movement, the ability to exert minimal force of up to 50 pounds and occasionally exert up to 80 pounds of minimal force to carry, lift, push, pull and otherwise move objects. Must be able to climb ladders, scaffolding and other means to reach and observe all areas of building
• Ability to work in various weather conditions -- heat, rain, cold, etc.
  
  

REQUIRED EDUCATION:

• Minimum High School Diploma or equivalent
• Bachelor’s Degree Preferred
• Valid Driver’s License because driving is an essential function of this position.
  
  

REQUIRED EXPERIENCE:

• Minimum of 1-3 years customer service and warranty experience or equivalent
• Strong customer orientation and ability to adapt/respond to different personality types
• Strong emphasis on quality of service and follow-up
• Basic construction skills and knowledge
• Excellent communication and listening skills
• Analytical ability necessary to perform root cause analysis
• Ability to manage warranty/customer service processes
• Basic computer skills
• Conflict resolution skills
• Cost management
  
  

PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.

This Organization Participates in e-Verify

Pulte Homes of Minnesota is an equal employment opportunity/affirmative action employer.

California Privacy Policy

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Construction

Referrals increase your chances of interviewing at PulteGroup by 2x

Get notified about new Customer Service Manager jobs in Greater Indianapolis.

Indianapolis, IN $155,400.00-$213,800.00 4 days ago

Atlanta, IN $130,000.00-$170,000.00 2 weeks ago

Retail Customer Experience Supervisor - Full-Time

Indianapolis, IN $13.00-$13.50 19 hours ago

Track and Trace Customer Service Manager

Indianapolis, IN $85,000.00-$100,000.00 1 week ago

Indianapolis, IN $90,000.00-$120,000.00 4 days ago

IT Service Manager & User Experience Advocate

Fishers, IN $71,942.00-$104,315.00 1 day ago

Indianapolis, IN $90,000.00-$120,000.00 4 days ago

Carmel, IN $60,000.00-$67,500.00 1 week ago

Avon, IN $105,390.00-$142,240.00 3 weeks ago

Avon, IN $105,390.00-$142,240.00 3 weeks ago

Retail- Customer Service Manager(Full Time)

Parts Manager – Service Manager – Service Advisor

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.