Customer Care Manager

Mi Homes; North Carolina; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Parental leave

401(k) options

Employee home purchase plan

Job summary

M/I Homes performs inspections and repairs for completed homes in line with product warranties and company policies to ensure customer satisfaction. The role includes coordinating subcontractors, initiating service work orders, and monitoring progress to maintain high standards of workmanship.

Responsibilities also cover scheduling, on-site problem solving, and collaboration with the service team to enhance efficiency and service quality.

Qualifications

• High school diploma with basic academic and practical skills; 1-5 years related work experience and/or training; related supervisory experience; knowledge of home building industry preferred within customer service and construction processes.

Responsibilities

• Performs Post Closing Customer Visits (PCCV) and other inspections per standards.
• May complete work orders and provide on-site problem solving.
• Schedules and coordinates subcontractors for required work.
• Initiates service work orders; sets appointments; monitors progress and quality; informs customers of status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories with materials and equipment.
• Participates in departmental meetings to discuss service issues and improve workflow.

Skills

Computers & software

Written communication

Customer service

Education

High school diploma

1-5 years supervisory experience

Construction knowledge

Job description

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.

Job Summary

Performs inspections and repairs for completed homes in accordance with product and Company warranties and policies to ensure customer satisfaction.

Duties and Responsibilities

• Performs Post Closing Customer Visits (PCCV) and any other inspections as per departmental and Company standards.
• May complete work orders required to meet customer needs; provides problem solving on-site.
• Contacts and schedules appropriate subcontractors to perform work as required.
• Initiates service work orders, sets appointments with subcontractors, monitors progress and quality of work, and keeps customers apprised of work order status.
• Directs and supervises subcontractors to improve efficiency and workflow.
• Maintains service vehicle inventories including appropriate materials and equipment.
• Participates in departmental meetings to discuss service issues, work schedules, enhance job quality and performance, and increase workflow efficiency.
• Assist in special projects as requested and perform additional duties as required.

Requirements

Minimum Education/Experience

High school graduate with basic academic and practical skills gained through school curriculum combined with one to five years of related work experience and/or training; related supervisory experience; good knowledge of home building industry preferred within scope of customer service requirements and construction processes.

Skills

• Proficient in using computers and various software applications
• Written & verbal communication
• Customer Service

Work Conditions

• Some exposure to undesirable environmental conditions with minimal health and safety risks. May at times require use of appropriate equipment and precautions.

• Travel demands which require possession of a valid driver’s license and a good driving record to comply with Company-issued vehicle policies.

Benefits

M/I Homes offers a comprehensive benefits package, including medical, dental, vision, paid time off and paid holidays, paid parental leave, traditional and Roth 401(k) options, profit sharing plan, employee home purchase plan and more.

We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

#IND123