Customer Care Manager

Clayton Homes (New); Dayton, Cincinnati (OH, OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Base salary + bonus opportunities

Access to health and life insurance

401(k)

4 weeks of paid time off

Job summary

Clayton Homes (New) is seeking a dedicated customer service representative for residential construction in Dayton, Ohio. The ideal candidate will connect with customers, troubleshoot issues, and ensure quality service throughout the home-building process.

Successful applicants will have at least 2 years of residential construction experience and the ability to handle customer conflicts diplomatically. The position offers a base salary and perks including health insurance, 401(k), and paid time off.

Qualifications

• 2 years of residential construction experience.
• Experience in customer service role preferred.
• Acceptable driving record to meet company requirements.

Responsibilities

• Connect with customers and resolve their challenges effectively.
• Evaluate customer complaints for quick resolution.
• Ensure vendors schedule and confirm care appointments.

Skills

Conflict resolution

Customer orientation

Basic computer skills

Hands-on repair skills

Problem-solving abilities

Tools

Small hand tools

Job description

What’s In It For You?

• Base salary + bonus opportunities
• Exposure to executive leadership
• Opportunity to work with the largest new home builders in Indianapolis
• Team outings and company-sponsored volunteer events
• 4 weeks of paid time off
• Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

• Connect with customers and resolve their challenges in a way that goes above and beyond their expectations.
• Communicate with customers to immediately troubleshoot their issues and resolve them without a site visit if possible.
• Evaluate all customer complaints to quickly identify the necessary steps for resolution.
• Ensure vendors promptly schedule customer care appointments, confirm them ahead of time, and then show up within their 2‑hour window to properly complete necessary work.
• Complete minor repairs when necessary and appropriate for customer convenience.
• Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.
• Document customer concerns and resolutions to help proactively address potential issues.
• Conduct all customer meetings and communication with respect, professionalism, and care for the customer.
• Recommend changes that will improve processes.
• Act as the customer company spokesperson for quality customer experience after closing.

What Will You Bring?

• Ability to handle stressful customer situations including conflict resolution diplomatically and effectively.
• 2 years residential construction experience.
• Experience in a residential construction customer service role preferred but not a must.
• Basic computer skills.
• Customer oriented, outgoing, dependable & ethical.
• Hands‑on repair skills and familiarity with residential construction practices.
• Some small hand tools are required; tool list will be provided.
• Problem‑solving abilities with excellent follow‑up skills.
• Acceptable driving record to meet company requirements.
• Willingness to work a schedule of 8:00 a.m. to 5:00 p.m., Monday through Friday.

Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Arbor Homes participates in E‑Verify Business Unit - Arbor Homes.