Customer Care & Loyalty Specialist - Remote

HelloFresh; Manila (UT); Remote; USD 1,700 - 3,200; Full time

Job summary

HelloConnect in Taguig City is seeking passionate customer service professionals to join a dynamic team. You will manage customer interactions with a focus on loyalty and satisfaction, delivering outstanding support and friendly, proactive solutions.

Ideal candidates excel in English, are empathetic, detail-oriented, and willing to work overtime during peak periods. Prior Zendesk and Shopify experience is a plus, with 2+ years in customer service preferred.

Qualifications

• 2+ years customer service experience preferred.
• Excellent English written and verbal communication.
• Ability to handle 15-20 emails per hour and maintain accuracy.

Responsibilities

• Create happy customers and enhance customer experience.
• Provide outstanding service to drive customer retention.
• Build loyalty through effective account management and thoughtful recommendations.
• Meet the Customer Care team KPIs and targets.
• Engage with customers positively and professionally.

Skills

Customer service

Excellent English

English proficiency

Communication

Empathy

Attention to detail

Overtime willingness

2-year experience

Tools

Zendesk

Shopify

Job description

HelloConnect in Taguig City is seeking passionate customer service professionals to join a dynamic team. You will manage customer interactions with a focus on loyalty and satisfaction, delivering outstanding support and friendly, proactive solutions.

Ideal candidates excel in English, are empathetic, detail-oriented, and willing to work overtime during peak periods. Prior Zendesk and Shopify experience is a plus, with 2+ years in customer service preferred.