Customer Care & Local IT Key User (Auto/SAP)

tesa tape, inc.; Grand Rapids (MI); On-site; USD 42,000 - 68,000; Full time

Job summary

tesa tape, inc. in Grand Rapids, MI is seeking a Customer Care Specialist – Local Key User to review EDI orders for automotive customers and coordinate with the warehouse for daily alignment.

The role supports end-user issues, drives application utilization, and serves as the first contact for troubleshooting within the Industrial Market group. Requires SAP experience and strong communication skills.

Qualifications

• Associates degree or 4+ years of customer service experience.
• Prior automotive customer service experience preferred.
• Previous SAP experience required or helpful.
• Proficient PC skills including word processing and spreadsheets.
• Experience with a customer data management system.
• Excellent verbal and written communication.
• Strong phone skills in a fast-paced environment.

Responsibilities

• Manage customer orders via email and customer portals; respond with order status, delivery dates, and invoice issues.
• Coordinate with warehouse and internal teams to ensure order accuracy and on-time delivery.
• Act as first point of contact for troubleshooting within the Local Key User scope.
• Analyze IT demands from end users and assist in defining business rules and solutions.
• Provide training and support to key users; keep training content up to date.

Skills

Customer service experience

SAP experience

CRM usage

Excellent communication

Education

Associates degree

Tools

SAP

CRM system

MS Office

Job description

tesa tape, inc. in Grand Rapids, MI is seeking a Customer Care Specialist – Local Key User to review EDI orders for automotive customers and coordinate with the warehouse for daily alignment.

The role supports end-user issues, drives application utilization, and serves as the first contact for troubleshooting within the Industrial Market group. Requires SAP experience and strong communication skills.