Customer Care & Financing Advisor

GoodLeap; Roseville (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

GoodLeap in California seeks dedicated Customer Care Advisors to guide borrowers after home-solution projects are completed. You will conduct structured outbound calls, enroll customers in autopay, and discuss additional financial products with care and accuracy.

You'll manage multiple platforms in real time, update records, and aim to meet clear performance targets while delivering excellent service and building trust with customers.

Responsibilities

• CCA's run structured outbound call campaigns
• enroll customer in autopay programs
• have consultative conversations about additional financial products
• handle customer concerns that require real judgement and documentation
• CCA's work across multiple platforms simultaneously - managing live calls, updating records in real time, and consistently hitting measurable performance targets.

Job description

GoodLeap in California seeks dedicated Customer Care Advisors to guide borrowers after home-solution projects are completed. You will conduct structured outbound calls, enroll customers in autopay, and discuss additional financial products with care and accuracy.

You'll manage multiple platforms in real time, update records, and aim to meet clear performance targets while delivering excellent service and building trust with customers.