Customer Care Field Manager

Danaher; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Danaher, through its Beckman Coulter division, seeks a Customer Care Field Manager to lead a team of engineers and enhance customer satisfaction in the Medical Diagnostics sector. This role involves training, support, and collaboration with sales, requiring a technical degree and significant leadership experience.

Benefits

Comprehensive healthcare benefits

Paid time off

Qualifications

• At least 5 years’ experience leading teams in the Medical Diagnostics industry.
• Excellent command of English.

Responsibilities

• Build support excellence in your area from technical and application perspectives.
• Support sales in maintaining the base business.
• Arrange internal training for engineers.

Skills

Problem-solving

Team collaboration

Leadership

Education

Degree in Technical Engineering or Scientific discipline

Job description

Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We are dedicated to advancing and optimizing the laboratory to move science and healthcare forward for over 80 years. We are invested in our employees, offering opportunities to build meaningful careers, be creative, and try new things with the support needed to succeed. Our culture of continuous improvement, exemplified by the Danaher Business System, has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.

Danaher is committed to D&I, striving to make the best workplace for everyone.

At Beckman Coulter, our shared purpose—helping realize life’s potential—is reflected in our work, which improves millions of lives globally.

You will have the opportunity to work in a global environment with many chances for growth within your role or in new positions across different Opco’s.

We hope you see yourself here, too.

What you find at Beckman Coulter—and within yourself—might just change the world!

Customer Care Field Manager

The Customer Care Field Manager provides excellent support to our customers. This role involves leading a team of engineers to deliver "white gloves" support, focusing on supporting organizational growth and customer retention through field support.

As part of the Customer Care Management team, reporting to the Senior Manager Service Operations, this role is responsible for base business retention, working closely with the Sales team to develop tailored plans to improve customer satisfaction. The manager will also be responsible for enhancing the technical and soft skills of the team to ensure best-in-class support, supporting the Customer Care vision of adding value and positioning as a partner to improve lab performance.

If you thrive in a fast-paced environment and aim to build a world-class post-sales organization—read on.

Key Responsibilities:

• Build support excellence in your area from technical and application perspectives
• Support sales in maintaining the base business
• Provide support aligned with contract specifications and priorities
• Arrange internal training for engineers
• Support field operations from installation to routine maintenance and deinstallation

Minimum Requirements:

• Degree in Technical Engineering or Scientific discipline (Chemistry, Biology)
• At least 5 years’ experience leading teams in the Medical Diagnostics industry
• Leadership skills with the ability to foster a culture of strategy execution
• Strong problem-solving skills and team collaboration
• Flexibility to work hours as needed and willingness to travel up to 50%
• Valid driver’s license with a good driving record; adherence to Danaher Vehicle Policy for drivers
• Excellent command of English

Beckman Coulter offers comprehensive benefits that support employees and their families, including healthcare and paid time off. Details are available at danaherbenefitsinfo.com. We believe you’ll appreciate what we offer.

Our work is driven by a sense of wonder and innovation, creating opportunities for career growth while improving lives. We foster diversity and inclusion, encouraging all voices to be heard. To learn more, visit our Careers Blog or contact our recruiters.

Danaher Corporation and its subsidiaries are equal opportunity employers, evaluating applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other protected characteristics. The "EEO is the Law" poster is available here.

We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.

Join our team today. Together, we’ll accelerate the impact of science and technology. We partner with customers worldwide to solve complex challenges and bring science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the unique perspectives it brings to our workforce, workplace, and markets.