Customer Care Executive (Customer Retention) - Work From Home

Dancing Numbers Pvt Ltd; United States; Remote; USD 35,000 - 60,000; Full time

Job summary

Join Dancing Numbers Pvt Ltd as a Customer Care Executive specializing in customer retention. You'll engage with clients globally, enhancing their experiences through personalized solutions and exceptional service. Work remotely in a dynamic team focused on real solutions, career growth, and a positive work environment.

Benefits

Fully remote role

Performance incentives

Career advancement opportunities

Work-life balance

Qualifications

• 3+ years in customer retention or US-based customer service.
• Excellent verbal and written communication skills.
• High emotional intelligence and positive customer interaction.

Responsibilities

• Manage inbound and outbound customer interactions focused on renewals.
• Understand customer pain points and objections.
• Collaborate with teams to resolve issues.
• Maintain CRM documentation.

Skills

Communication

Customer Retention

Emotional Intelligence

Persuasion

Tools

CRM Tools

Subscription Management Platforms

Job description

the Job description of Customer Care Executive (Customer Retention) :-

About the Role :-

We are seeking a Customer Care Executive Retention & Renewal Specialist who’s fluent in empathy, skilled in persuasion, and passionate about delivering white-glove service to global clients. If you thrive in high-energy, remote-first teams and have a background rooted in international BPOs or US-based customer service, let’s talk.

What You’ll Be Doing :-

• Handle inbound and outbound customer interactions with a focus on subscription renewals, customer retention, and win-back campaigns.
• Understand customer pain points, objections, and reasons for cancellation — and turn them into opportunities.
• Use consultative selling techniques to offer personalized solutions, plan upgrades, or loyalty benefits.
• Monitor renewal cycles and proactively follow up with customers nearing the end of their subscription period.
• Collaborate with product and billing teams to resolve issues efficiently.
• Maintain accurate documentation of customer communications and renewal statuses in CRM systems.

You’re a Great Fit If You Have :-

• 3+ years of experience in customer retention, renewals, or subscription support, especially in an international BPO or US-based customer service role.
• Excellent verbal and written communication skills in fluent English, with a neutral or US accent.
• Proven ability to build rapport, influence decisions, and handle objections gracefully.
• High emotional intelligence and a knack for creating positive customer experiences.
• Familiarity with CRM tools and subscription management platforms.
• Availability to work night shifts (aligned with US hours).

Why You’ll Love Working With Us :-

• Fully remote role – work from the comfort of your home, wherever you are.
• Join a customer-obsessed team that believes in solving, not selling.
• Performance incentives and career advancement opportunities.
• Be part of a high-impact function that directly contributes to revenue growth.
• Work-life balance, global exposure, and a culture that values your voice.