Customer Care Desk Associate

Blain's Farm & Fleet (Blain Supply, Inc.); Ottawa (IL); On-site; USD 1,653,000 - 2,480,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid holidays

Birthday off

Associate discount

Leadership training

Job summary

Blain’s Farm & Fleet in Ottawa, IL, is seeking a Customer Care Desk Associate to run the store phone/switchboard, assist customers with returns, questions, complaints, and directions around the store, and handle other duties to ensure a smooth shopping experience.

This full-time role offers a comprehensive benefits package including medical, dental, vision, disability, life insurance, a 401(k) with company match, paid holidays and birthdays, an associate discount, and ongoing training; weekend

Qualifications

• Excellent communication skills.
• Retail experience preferred.
• Able to work evenings and weekends.
• Able to pass a background check.

Responsibilities

• Run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store.
• Route mail/file paperwork and keep the Customer Care Desk organized.
• Manage incoming e-commerce orders and in-store pickups.
• Keep the Customer Service Desk clean and presentable to customers.
• Assist in other departments as needed and follow Loss Prevention and safety policies.

Skills

Great communication skills

Retail experience preferred

Evenings/weekends availability

Background check clearance

Job description

Company & Benefits Information

At Blain’s Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance.

As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!

• Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.


• All major Holidays & Birthday off


• Advanced Leadership Training Programs: build the skills to grow your career


• Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!


• Internal recognition programs that support an engaged workplace


• 401(K) with company match

Compensation

• Saturday & Sunday weekend premium pay $2.50/hr


• Base pay up to $15.00/hr

The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain’s Farm & Fleet position description for accurate pay range information.

Job Duties

The Customer Care DeskAssociate would run the store phone/switchboard and assist customers with returns, questions, complaints, and directions around the store, along with other assigned duties that would ensure that the customer has an efficient, pleasant shopping experience.

This can include, but is not limited to:

• Scan returned goods and place into bins/shopping carts to return the goods to the department


• Route mail/file paperwork


• Issue Hunting and Fishing licenses


• Cashier


• Manage the incoming E-commerce customer orders and In-Store Pick Ups


• Keep the Customer Service Desk clean and presentable to the customers


• Help in other departments as assigned


• Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures

Qualifications

• Great communication skills


• Prior Retail experience preferred


• Able to work evenings when needed and at least every other weekend


• Able to pass a background check

EEO Statement

Blain Supply, Inc and Blain’s Farm and Fleet (collectively “Blain’s”) is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain’s does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.