Customer Care Coordinator – Travel Services

Excitingtravelnow; Vermillion (SD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Training and mentorship

Flexible remote work environment

Opportunities for advancement

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator in Vermillion, South Dakota. This role involves serving as a primary contact for travel-related inquiries, providing support to clients during the travel planning process, and maintaining detailed documentation. Candidates should have strong customer service skills, be detail-oriented, and be comfortable working remotely. The position offers training, mentorship, and opportunities for career advancement in a flexible work environment.

Qualifications

• Strong customer service skills and ability to build positive relationships.
• Detail-oriented with a strong follow-through on tasks.
• Comfortable and self-directed in a remote work setting.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and updates.

Skills

Customer service skills

Relationship-building skills

Attention to detail

Self-direction

Job description

Customer Care Coordinator – Travel Services

About the job Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

Serve as a primary point of contact for travel-related inquiries

Provide timely and accurate responses to customer questions

Support travel planning coordination and itinerary updates

Monitor client needs before, during, and after travel

Maintain detailed documentation and follow-up communication

Adhere to company procedures and service standards

Qualifications

Strong customer service and relationship-building skills

Detail-oriented with strong follow-through

Self-directed and comfortable working remotely

Experience in customer service, sales support, or administration preferred

Comfortable learning new systems and online platforms

Interest in travel or tourism is a plus

What We Provide

Training, tools, and ongoing mentorship

Flexible remote work environment

Advancement opportunities within the organization