Customer Care Coordinator – Travel Services

Excitingtravelnow; Radford (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Training and tools

Ongoing mentorship

Flexible remote work environment

Advancement opportunities

Job summary

Excitingtravelnow is looking for a Customer Care Coordinator to deliver excellent service and build positive client relationships. This role involves guiding travelers through the planning process and ensuring attentive, professional support. Responsibilities include responding to travel inquiries, coordinating itineraries, and monitoring client needs. The ideal candidate will have strong customer service skills, be detail-oriented, and comfortable with remote work. A passion for travel is a plus. We offer a flexible remote work environment and opportunities for advancement.

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service skills

Relationship-building skills

Detail-oriented

Self-directed

Comfortable learning new systems

Interest in travel or tourism

Job description

Customer Care Coordinator – Travel Services

About the job Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

Serve as a primary point of contact for travel-related inquiries

Provide timely and accurate responses to customer questions

Support travel planning coordination and itinerary updates

Monitor client needs before, during, and after travel

Maintain detailed documentation and follow-up communication

Adhere to company procedures and service standards

Qualifications

Strong customer service and relationship-building skills

Detail-oriented with strong follow-through

Self-directed and comfortable working remotely

Experience in customer service, sales support, or administration preferred

Comfortable learning new systems and online platforms

Interest in travel or tourism is a plus

What We Provide

Training, tools, and ongoing mentorship

Flexible remote work environment

Advancement opportunities within the organization