Customer Care Coordinator – Travel Services

Excitingtravelnow; Pocatello (ID); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Flexible remote work

Mentorship and growth

Job summary

Excitingtravelnow is seeking a Customer Care Coordinator to guide travelers through planning and provide attentive, professional support. You will be the primary contact for inquiries, ensure timely responses, and assist with itinerary updates and documentation.

This role embraces a flexible remote environment with ongoing mentorship and growth opportunities. The ideal candidate combines strong customer service, detail orientation, and self-direction, with a passion for travel and the ability to

Qualifications

• Strong customer service and relationship-building skills.
• Detail-oriented with strong follow-through.
• Self-directed and comfortable working remotely.
• Experience in customer service, sales support, or administration preferred.
• Comfortable learning new systems and online platforms.
• Interest in travel or tourism is a plus.

Responsibilities

• Serve as a primary point of contact for travel-related inquiries.
• Provide timely and accurate responses to customer questions.
• Support travel planning coordination and itinerary updates.
• Monitor client needs before, during, and after travel.
• Maintain detailed documentation and follow-up communication.
• Adhere to company procedures and service standards.

Skills

Customer service

Relationship-building

Attention to detail

Self-directed

Remote work comfort

Travel interest

Job description

Customer Care Coordinator – Travel Services

About the job Customer Care Coordinator – Travel Services

Position Overview

We are seeking a Customer Care Coordinator who is passionate about delivering excellent service and building positive client relationships. In this role, you will help guide travelers through the planning process while ensuring each client receives attentive, professional support.

Key Responsibilities

Serve as a primary point of contact for travel-related inquiries

Provide timely and accurate responses to customer questions

Support travel planning coordination and itinerary updates

Monitor client needs before, during, and after travel

Maintain detailed documentation and follow-up communication

Adhere to company procedures and service standards

Qualifications

Strong customer service and relationship-building skills

Detail-oriented with strong follow-through

Self-directed and comfortable working remotely

Experience in customer service, sales support, or administration preferred

Comfortable learning new systems and online platforms

Interest in travel or tourism is a plus

What We Provide

Training, tools, and ongoing mentorship

Flexible remote work environment

Advancement opportunities within the organization