Customer Care Coordinator (SAP)

Infosoft, Inc.; Cary (NC); Remote; USD 60,000 - 80,000; Full time

Job summary

Infosoft, Inc. is seeking a Customer Care Coordinator (SAP) in the Healthcare Diagnostics division. The role involves managing field resource deployment, customer communications, and ensuring optimal service delivery. Initial training will be onsite in Cary, NC, followed by a remote position. Candidates should possess a Bachelor’s degree and have relevant customer care experience, particularly in healthcare settings.

Qualifications

• A couple of years of customer care experience required (not call center background).
• Experience in medical device or healthcare environment preferred.
• Reliable Internet capabilities required.

Responsibilities

• You own E2E planning for allocating and deploying field resources in a dynamic environment.
• Manage capacity planning to meet cyclical demand and ensure delivery of customer commitments.

Skills

Critical thinking

Active listening

Communication

Empathy

Multi-tasking

Education

Bachelor’s degree or equivalent experience

Tools

Excel

SAP

Magellan Genesys phone system

MS Office (Word, PowerPoint, Excel, Outlook)

Job description

3 days ago Be among the first 25 applicants

This range is provided by Infosoft, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$33.65/hr - $33.65/hr

Direct message the job poster from Infosoft, Inc.

Job Title: Customer Care Coordinator (SAP)

Pay Rate: $33.65/Hr

Duration: 12 months

Location: Remote (Initially 6 Weeks Onsite in Cary, NC for training)

Work Schedule: 2nd Shift: 3 PM - 12 AM (Weekends included - Saturday and/or Sunday - 2 Weekdays off)

This position is for the Healthcare Diagnostics division.

We are looking for a Customer Care Coordinator (SAP). The first 6 weeks will be onsite training with shadowing and thereafter it will be a remote position. Training-related travel expenses will be paid.

• You own the E2E planning for allocating and deploying field resources in a highly dynamic environment.
• You apply critical thinking skills to consistently deliver customer commitments while optimizing the utilization of field resources.
• You own customer communications E2E for all service events.
• You navigate complex discussions with customers when scheduling appointments.
• You manage and apply prioritization logic that aligns with customer commitments.
• You own the deployment of field resources, are the decision maker, coordinate with field management, and display strong influencing and collaborative skills.
• You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
• You utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements:

• A Bachelor’s degree or equivalent experience.
• A couple of years of customer care experience. (Not looking for a Call center background)
• Proficiency in Excel, SAP, and Magellan Genesys phone system
• Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
• Critical thinking, Active listening, Communication, clear and proficiently in English, Empathy and understanding of customer needs
• Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
• Self-starter, self-motivated, high level of initiative, embraces an ownership culture
• Experience in medical device or healthcare environment preferred
• Reliable Internet capabilities required
• 15% Travel annually for continuous training & education
• Support with service engineers and strategic partners
• Multi-tasking required

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Hospitals and Health Care, Medical Equipment Manufacturing, and Pharmaceutical Manufacturing

Referrals increase your chances of interviewing at Infosoft, Inc. by 2x

Sign in to set job alerts for “Customer Service Coordinator” roles.

Continue with Google Continue with Google

Continue with Google Continue with Google

[Summer 2025] Student Enrollment Summer Intern (July - September 2025)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.