Customer Care Coordinator

Revere Electric Supply Co.; Town of Hartland (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits package

PTO plan

Paid holidays

401(k) retirement savings plan with 3%

Hybrid schedule

Job summary

Revere Electric Supply Co. is seeking a Customer Care Coordinator in Hartland, WI.

The role centers on assisting customers and teammates with order processing, vendor communication, and daily office operations while maintaining a professional, customer-focused presence. This long-standing, family-owned company offers comprehensive benefits, PTO, a 401(k) match, paid holidays, and a hybrid work arrangement (3 days in office, 2 days remote after training).

Qualifications

• High school diploma required; some college preferred.
• Proficiency in Microsoft Office including Outlook and Excel.
• Excellent organizational and time-management abilities.
• Strong written and verbal communication skills.

Responsibilities

• Answer and direct phone calls.
• Front desk reception and visitor support.
• Maintain office supply levels and report needs.
• Distribute mail and manage interoffice courier tasks.
• Monitor fax queues and distribute documents.
• Process customer orders and vendor communications.
• Support quoting and procurement activities for the team.

Skills

Microsoft Office

Outlook

Excel

Communication skills

Time management

Education

High School Diploma

Some college

Tools

Conexiom

Vendor Portals

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Care Coordinator

Customer Service Hartland Full Time Hartland, WI, US

Are you someone who thrives on organization, enjoys helping others, and loves being the go-to person who keeps things running smoothly? At Revere Electric Supply, we’re looking for a Customer Care Coordinator who can bring a positive, professional, and customer-focused attitude to our team. In this role, you’ll be the backbone of our customer care operations supporting both our customers and teammates with accuracy, efficiency, and a friendly approach. If you’re ready to grow with a company that has been family-owned for over 100 years and values its people as much as its customers, we’d love to meet you!

Revere Electric Supply, a Rexel Company, is an electrical distributor, that's been around for 100 years! We believe the secret to success is the employment of industry leading professionals. If you are seeking employment in a dynamic, growing organization, then you may be the perfect fit for Revere!

What we offer:

• Comprehensive benefits package and PTO plan
• Paid holidays
• 401(k) retirement savings plan with company match
• Local candidates only. No relocation will be provided.
• Monday – Friday 8:00 am to 5:00 pm
• Hybrid schedule 3 days in office 2 days remote after 3 months of training.

We have an opening for a Customer Care Coordinator. This is a position designed for individuals seeking a long-term career with growth potential. As a key member of our Customer Care team, you’ll support order processing, vendor communication, reporting, and daily office operations while delivering excellent service to both customers and colleagues. This is more than just a job it’s an opportunity to build your career with a company that has been family-owned for over 100 years.

What you will do

• Answer and direct phone calls.
• Front desk reception and general support for visitors.
• Maintain office supply levels and report to ordering agent when need to replenish
• Retrieve, sort and distribute mail (including interoffice)
• Monitor Fax queues and distribute
• Scan packing slips and manifests to business system
• Execute our customer’s open order reports to Customer Service
• Expedite backorders with vendors via Vendor Portals or Email
• Knowledge and understanding of Revere Electric history, structure, VFO’s and Key Objectives
• Follow quality service standards and comply with procedures, rules and regulations.
• Work, communicate and maintain a professional presence.
• Assist with quoting and Conexiom review
• Process directs and vendor procurements for team.

Qualifications Required

• High School Diploma; some college preferred.
• Proficiency in Microsoft suite; Outlook, Word and Excel.
• Knowledge of office equipment; printers/scanners
• Excellent organizational and time management skills with the ability to multi-task.
• Excellent oral and written communication skills.
• Attention to detail; problem solving skills.