Customer Care Coordinator

Jerseydigs; Princeton, Northern (NJ, KY); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Quarterly bonus program

Job summary

Toll Brothers, America’s Luxury Home Builder, seeks a Customer Care Coordinator to join our Princeton, New Jersey divisional office. You will respond to warranty requests, dispatch service technicians, track completion and quality of service, and work with subcontractors on billing and invoicing.

This hybrid role requires two or more years in residential construction, strong communication skills, meticulous documentation, and the ability to coordinate multiple tasks in a fast-paced environment.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Excellent written and verbal communication, including telephone etiquette.
• Strong planning and organizational skills with detailed documentation.

Responsibilities

• Respond to warranty requests and dispatch service technicians.
• Track service completion and quality, generate reports.
• Coordinate with subcontractors on billing and invoice processes.
• Quality control and warranty service administration.

Skills

2+ years experience

Excellent communication

Job description

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America’s Luxury Home Builder, seeks a Customer Care Coordinator to work in our divisional office in Princeton, New Jersey. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners.

This position will be hybrid with 3 days required on-site per week.

The Customer Care Coordinator will respond to warranty requests, dispatch Service Technicians, track completion and quality of service, generate reports, and work closely with subcontractors to manage the billing and invoice processes. This position will be responsible for quality control and warranty service administration.

This is an excellent opportunity to join one of the world’s most respected Fortune 500 companies!

Qualifications

Candidates must have two to more years of experience in fast-paced residential construction, knowledge of all aspects of construction trades, and excellent written and verbal communication skills, including exceptional telephone skills and etiquette. This position requires excellent planning and organizational skills, including the ability to keep detailed documentation.

The salary for this position is $21.21-$28.13 per hour plus a quarterly bonus program.

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!

Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!