Customer Care Coordinator

Toll Brothers; Princeton (NJ); On-site; USD 29,000 - 39,000; Full time

Job summary

Toll Brothers in Princeton, New Jersey is seeking a Customer Care Coordinator to help deliver quality homes and provide prompt, efficient service to homeowners. This hybrid role requires three on-site days per week at our divisional office.

You will respond to warranty requests, dispatch Service Technicians, track work, generate reports, and collaborate with subcontractors to manage billing and invoice processes. Strong communication and organizational skills are essential.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Knowledge of construction trades and processes.
• Excellent written and verbal communication, including telephone etiquette.
• Strong planning and organizational skills with attention to detail.

Responsibilities

• Respond to warranty requests and dispatch Service Technicians.
• Track completion and quality of service; generate reports.
• Coordinate with subcontractors to manage billing and invoicing.
• Maintain quality control and warranty service administration.

Skills

Customer service

Phone etiquette

Job description

Overview

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we're a Fortune 500 company operating in over 50 markets across more than 20 states. We're the country's premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator to work in our divisional office in Princeton, New Jersey. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners.

This position will be hybrid with 3 days required on-site per week.

The Customer Care Coordinator will respond to warranty requests, dispatch Service Technicians, track completion and quality of service, generate reports, and work closely with subcontractors to manage the billing and invoice processes. This position will be responsible for quality control and warranty service administration.

This is an excellent opportunity to join one of the world's most respected Fortune 500 companies!

Qualifications

Candidates must have two to more years of experience in fast-paced residential construction, knowledge of all aspects of construction trades, and excellent written and verbal communication skills, including exceptional telephone skills and etiquette. This position requires excellent planning and organizational skills, including the ability to keep detailed documentation.

The salary for this position is $21.21-$28.13 per hour plus a quarterly bonus program.

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more!Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.