Customer Care Coordinator

Toll Brothers; Fort Washington (Montgomery County); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical & dental benefits

401(k) with company match

Discounts on mortgages

Discounts on homes

Discounts on appliances

Job summary

Toll Brothers in Fort Washington, PA, seeks a Customer Care Coordinator to ensure prompt, quality service to homeowners. The role will respond to warranty requests, dispatch Service Technicians, track completion, and collaborate with subcontractors on billing and invoicing.

This position is hybrid, requiring 3 days on-site per week, with a focus on quality control and warranty service administration within a Fortune 500 company known for luxury homes.

Qualifications

• Two or more years of experience in fast-paced residential construction.
• Excellent written and verbal communication skills, including telephone etiquette.
• Strong planning and organizational abilities with detailed documentation.

Responsibilities

• Respond to warranty requests, dispatch Service Technicians, track completion and quality of service.
• Generate reports and work closely with subcontractors to manage billing and invoices.
• Oversee quality control and warranty service administration.

Skills

Residential construction

Construction trades knowledge

Written and verbal communication

Telephone etiquette

Planning and organization

Documentation

Job description

Overview

Join an award-winning company!

Who are we?

Since 1967, Toll Brothers has been building luxury homes and communities in the best locations in the U.S. Today, we’re a Fortune 500 company operating in over 50 markets across more than 20 states. We’re the country’s premier luxury builder with the widest range of products in the industry, including traditional single-family homes, active adult, hi-rise condos, apartment rentals, urban redevelopment, and student housing.

From the homes we build to the talent we recruit, we know that to be the best, we have to work with the best. Toll Brothers is a place where diverse perspectives and experiences are welcomed and where employees of all backgrounds are treated with fairness, dignity and respect. We believe every employee should feel safe to be their true and authentic self at work. Our employees are our family, and we strive to uphold the values that our founders instilled in us, creating an exceptional place to work that is inclusive to all.

Toll Brothers, America^’s Luxury Home Builder, seeks a Customer Care Coordinator to work in our corporate office in Fort Washington, Pennsylvania. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners.

This position will be hybrid with 3 days required on-site per week.

The Customer Care Coordinator will respond to warranty requests, dispatch Service Technicians, track completion and quality of service, generate reports, and work closely with subcontractors to manage the billing and invoice processes. This position will be responsible for quality control and warranty service administration.

This is an excellent opportunity to join one of the world^’s most respected Fortune 500 companies!

Qualifications

Candidates must have two to more years of experience in fast-paced residential construction, knowledge of all aspects of construction trades, and excellent written and verbal communication skills, including exceptional telephone skills and etiquette. This position requires excellent planning and organizational skills, including the ability to keep detailed documentation.

We offer an excellent benefits package, including comprehensive medical/dental, 401(k) with a company match, discounted stock purchase, discounts on mortgages, homes, appliances, and much more! Come see why Toll Brothers has been attracting and retaining some of the best professionals in the industry!

Toll Brothers is committed to ensuring equal employment opportunity. All employment decisions, policies, and practices are in accordance with applicable federal, state, and local anti-discrimination laws. Toll Brothers will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person's sex (including pregnancy), age, race, color, religion, national origin, ancestry, citizenship, physical or mental disability, sexual orientation, gender nonconformity, status as a transgender individual, gender identity, genetic information, marital status, family responsibility, armed services, or any other status protected by law.

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