Customer Care Consultant

Jushi Holdings Inc.; Mansfield (OH); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Descripción de la vacante

RJK LLC is hiring a Customer Care Consultant for our dispensary. The role focuses on delivering top-tier customer and patient service, telephonic support, and educating clients. You will handle daily inquiries, promote memberships, and ensure compliance with company policies and industry regulations.

The position offers opportunities for growth within a regulated cannabis environment and requires strong communication, multitasking, and a cooperative team mindset. Some local travel may be needed.

Formación

• Minimum 2 years in a call center setting.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Occasionally requires local travel, as needed.

Responsabilidades

• Deliver exceptional customer service and patient service while educating the client.
• Handle day-to-day customer phone support in alignment with company policy and industry regulations.
• Lead tours of the sales floor and make product recommendations based on current offerings.
• Maintain knowledge of patient and member benefits, discounts and promotions to encourage memberships.
• Adhere to product handling procedures and regulatory compliance.
• Keep store clean and organized; stock items, sweep, mop, and sanitize.
• Operate cash register and POS system; manage cash drawer.
• Work with team to meet sales, guest satisfaction, and compliance goals.

Conocimientos

Call center experience

Customer service

Excellent communication

Bilingual in Spanish (preferred)

Multitasking on the phone

Educación

GED or high school diploma

Associate or Bachelor's degree preferred

Herramientas

POS system

Descripción del empleo

RJK LLC (the “Company”) is hiring for Customer Care Consultant at our dispensary. The Company has partnered with Jushi as the management services provider, overseeing day-to-day operations and administration. While Jushi supports the management and operational aspects of the business, all employment and compensation decisions are the sole responsibility of RJK LLC.

The Company is expected to transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals. Join us in delivering an empowering and trusted cannabis experience for our patients. operational aspects of the business, all employment and compensation decisions are the sole responsibility of RJK LLC

RJK LLC (The “Company”), has entered into a definitive agreement with Jushi as the management services provider responsible for services necessary and appropriate for the day-to-day operations, administration, and management of the Company’s operations. The Company is solely responsible for the employment of all employees and compensation of all employees. It is expected that the Company will transfer ownership of the dispensary in the first half of 2025, subject to regulatory approvals.

As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

Do what you do best and earn a little extra — $5–$7/hour in tips. In addition to your base pay.

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

What We Are Looking For

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

What We Have To Offer Our Employees At Jushi

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.