Patient Care Consultant

Jushi Holdings Inc.; Linwood (PA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short/Long-Term Disability

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

Jushi Holdings Inc. is seeking a Dispensary Patient Consultant to deliver concierge-level customer service in our Linwood, PA retail location. The role emphasizes guiding patients, explaining benefits, and fostering memberships while adhering to company policies and regulations.

The position requires strong customer service experience, a high school diploma or GED, and preferably a 2-year college degree. Bilingual Spanish is a plus, with emphasis on accuracy and ethical standards.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor's degree preferred.
• Minimum 2 years' experience in retail customer service.
• Spanish language ability preferred.
• Excellent computer, mathematical, language, and reasoning skills.

Responsibilities

• Provide outstanding customer service to patrons and answer questions or direct inquiries.
• Lead tours of sales floor and make product recommendations based on product knowledge.
• Promote memberships and inform patrons about benefits, discounts, and promotions.
• Operate cash register, POS system, and cash drawer; handle transactions accurately.
• Maintain store cleanliness and organization, stock items, and ensure compliance with safety policies.
• Collaborate with team to meet sales, guest satisfaction, and regulatory goals.

Skills

Customer service

Multitasking

Communication

Spanish language

Education

High School diploma or GED

Associate or Bachelor’s degree

Job description

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Dispensary Patient Consultant is vital to delivering customer service and offering a distinctive shopping experience that drives sales results. The Dispensary Patient Consultant is primarily responsible for aiding patrons and patients through concierge-level service. The Dispensary Patient Consultant conducts day-to-day operations within the retail location while adhering to company policy and industry regulations.

What You Will Do

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

What We Are Looking For

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Minimum of 2 years’ experience with customer service in retail.
• Excellent computer, mathematical, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone and in person
• Occasionally requires local travel, as needed

Physical Requirements

• Constantly perform desk-based computer tasks
• Frequently standing/walking
• Occasionally, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 50 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

What We Have To Offer Our Employees At Jushi

We offer benefit packages that may include Medical, Dental, Vision, Life, Short-and Long-Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.