Customer Care Consultant

Jushi; Normal (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Short- and Long-Term Disability

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is hiring a Customer Care Consultant to provide phone-based and in-store support, educating patrons and patients about products and benefits. You will handle customer inquiries, process transactions, and ensure compliance with company policies and regulations.

The role emphasizes teamwork, product knowledge, and maintaining a clean, organized store environment while delivering excellent service. A high school diploma is required, with preferred bilingual Spanish abilities.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree in any field preferred.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multitasking skills over the phone.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission and core values with professionalism.
• Provide outstanding customer service to patrons by answering questions or directing to appropriate channels.
• Lead store tours and make product recommendations based on product research.
• Maintain knowledge of patient/member benefits, discounts, and promotions to encourage memberships.
• Adhere to safety, health policies, and regulatory compliance for product handling.
• Keep the store clean and organized, stock items, and manage housekeeping tasks.
• Operate POS system and cash drawer accurately.

Skills

Excellent computer skills

Spanish bilingual

Strong language & reasoning skills

Multitasking on phone

Education

High School diploma or GED

Associate or Bachelor's degree preferred

Tools

POS system

Job description

Want to make a meaningful difference in people’s lives while earning a competitive salary? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest-growing jobs sector in the U.S. As the Customer Care Consultant, your mission is to deliver exceptional customer service and patient service while educating the client. The Customer Care Consultant is primarily responsible for aiding patrons and patients, telephonically. The Customer Care Consultant conducts day-to-day customer phone support while adhering to company policy and industry regulations. The ideal candidate would be an individual seeking to focus on customer care in the cannabis industry.

WHAT YOU WILL DO

• Adhere to the company mission statement and core values, while maintaining high ethical standards and professionalism
• Provide outstanding, accurate customer service to patrons by answering or appropriately directing questions and concerns
• Lead tours of sales floor within the store, making product recommendations based on ongoing research of products available
• Retain thorough and comprehensive knowledge of the patient and member benefits, discounts, coupons and promotions, encouraging memberships for medical guests
• Abide by-product handling procedures, including company safety and health policies as well as regulatory agency compliance
• Maintain cleanliness and organization of store by stocking retail items and supplies, sweeping, mopping, and sanitizing
• Operate cash register, computer-based POS system, and cash drawer
• Work as part of a team to ensure sales, guest satisfaction, and that compliance goals are met by designated timelines
• All other job duties as assigned

WHAT WE ARE LOOKING FOR

• High School diploma or General Education Development (GED) required
• Associate or Bachelor’s degree in any field preferred
• Excellent computer, language and reasoning skills
• Bilingual in Spanish preferred
• Excellent multi-tasking skills over the phone
• Occasionally requires local travel, as needed

PHYSICAL REQUIREMENTS

• Constantly perform desk-based computer tasks
• Frequently sitting
• Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
• Occasionally Twist/bend/stoop/squat, kneel/crawl

$15 - $17 an hour

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI

• Medical
• Dental
• Vision
• Life
• Short-and Long-Term Disability
• Flexible Spending Accounts
• Paid Time Off
• Paid Holidays
• 401(k)

BONUS DUTIES YOU SHOULD UNDERSTAND

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.

Jushi is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.