Customer Care Coach

Serenity Healthcare; Chandler (AZ); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

90% employer-paid medical, dental, and vision coverage

10 PTO days (15 after the first year) + 10 paid holidays

401(k) retirement program

Job summary

Join Serenity Healthcare as a Customer Care Coach in Chandler, AZ, where you will support individuals in their personal growth journeys. This full-time role emphasizes meaningful interactions and a supportive environment. Serenity offers comprehensive training and values strong interpersonal skills. You’ll engage with clients using various supportive techniques, helping them achieve their personal goals while fostering a positive atmosphere.

Enjoy benefits such as 90% employer-paid healthcare, PTO, and a 401(k) retirement plan, all while making a difference in others' lives.

Qualifications

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic.
• Strong interpersonal skills with a naturally positive, people-focused attitude.
• Clear communication skills both in person and in writing.
• Ability to remain calm and supportive in fast-paced environments.
• Willingness to learn, grow, and accept feedback.
• Authorization to work in the United States.

Responsibilities

• Work closely with individuals in structured sessions.
• Guide participants through scheduled sessions using specialized program tools.
• Help individuals stay motivated with journaling and goal setting.
• Prepare daily plans to maximize session value.
• Track progress and update internal records.
• Create a calm, welcoming environment.

Skills

Interpersonal skills

Communication skills

Reliability

Ability to remain calm under pressure

Job description

Overview

Location: Chandler, AZ

Employment Type: Full-Time

Compensation: $23-$30/hr + quarterly performance-based bonuses.

Want to Help People Move Forward? Join Serenity. Looking for work that feels meaningful but doesn’t require a specialized background? At Serenity, we’re building a team focused on creating supportive experiences that help people feel encouraged, confident, and empowered in their personal growth.

We’re hiring Customer Care Coaches who enjoy connecting with others and creating positive, supportive environments.

No Specialized Background Required — We’ll Train You

You bring the attitude and experience. We’ll provide the training.

If you have 2+ years of professional work experience, a strong work ethic, and enjoy helping people feel heard and supported, this role could be a great fit.

What You’ll Do

What You’ll Do As a Customer Care Coach

In this role, you’ll work closely with individuals participating in structured sessions designed to support personal progress and well-being.

Your day-to-day may include:

• Working one-on-one with individuals throughout the day
• Guiding participants through scheduled sessions using specialized program tools and technology (training provided)
• Helping individuals stay motivated and engaged through simple practices like journaling, gratitude exercises, goal setting, and habit-building
• Preparing daily plans to help participants get the most value from each session
• Tracking progress and updating internal records so the team stays aligned
• Creating a calm, welcoming environment where people feel comfortable and supported

Qualifications

What You Need

• 2+ years of full-time professional experience demonstrating reliability and strong work ethic
• Strong interpersonal skills with a naturally positive, people-focused attitude
• Clear communication skills both in person and in writing
• Ability to remain calm and supportive in fast-paced environments
• Willingness to learn, grow, and accept feedback
• Authorization to work in the United States

Why People Love Working at Serenity

Why People Love Working at Serenity

• Meaningful Work - Help people make positive progress and feel supported along the way.
• Career Growth - Strong advancement opportunities as the company continues to expand.
• Competitive Pay
• Great Benefits:
• 90% employer-paid medical, dental, and vision coverage
• 10 PTO days (15 after the first year) + 10 paid holidays each year
• 401(k) retirement program

Who We Are

Serenity is a growing organization focused on helping individuals move forward in meaningful ways. Our team combines innovative tools, structured programs, and a people-first mindset to create experiences that truly make a difference.

By blending technology with personalized support, we help individuals build confidence, develop positive habits, and achieve lasting progress.

Serenity is an equal opportunity employer. Employment is contingent upon successful completion of background checks and drug screening.