Customer Care & Billing Support Specialist

Kedia Corporation; Oshkosh (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm located in Oshkosh, WI, is looking for a Customer Service Representative to handle customer inquiries and complaints. This role involves speaking with customers to provide product information, resolving service issues, and maintaining detailed records of interactions. The ideal candidate will have strong communication skills, critical thinking abilities, and a service-oriented approach. Join a fast-paced team that values innovation and customer satisfaction.

Responsibilities

• Provide information about products or services to customers via phone or in person.
• Maintain records of customer interactions and transactions.
• Ensure resolution of customer problems.
• Determine charges for requested services and collect payments.
• Refer unresolved grievances to appropriate departments.
• Review insurance policy terms for coverage.
• Respond to inquiries and notify customers of claim results.
• Resolve service or billing complaints.
• Compare disputed merchandise against invoices.
• Examine information to assess validity of complaints.

Skills

Active Listening

Speaking

Service Orientation

Persuasion

Reading Comprehension

Critical Thinking

Writing

Coordination

Social Perceptiveness

Negotiation

Oral Comprehension

Oral Expression

Speech Clarity

Speech Recognition

Written Expression

Near Vision

Problem Sensitivity

Written Comprehension

Deductive Reasoning

Inductive Reasoning

Tools

Autodialers

Automated attendant systems

Automatic call distributor (ACD)

Scanners

Standalone telephone caller identification

Contact center software

Customer relationship management (CRM) software

Electronic mail software

Network conferencing software

Spreadsheet software

Job description

A customer service firm located in Oshkosh, WI, is looking for a Customer Service Representative to handle customer inquiries and complaints. This role involves speaking with customers to provide product information, resolving service issues, and maintaining detailed records of interactions. The ideal candidate will have strong communication skills, critical thinking abilities, and a service-oriented approach. Join a fast-paced team that values innovation and customer satisfaction.