Customer Care Associates

Insight Global; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Insight Global is seeking a Customer Care Associate for a client leading in education services. This role will involve assisting customers by resolving their issues through phone calls. The position is remote but requires local residency in Ohio, ensuring efficient communication with local schools. Candidates should have a strong background in customer service, emotional intelligence, and be comfortable in a high-volume call environment.

Benefits

Medical insurance

Vision insurance

401(k)

Paid sick leave

Qualifications

• 2+ years of experience in customer service/call center environments.
• Comfortable taking live phone calls (inbound and outbound).
• Local to OH (ideally in the Parma or Columbus area).

Responsibilities

• Initial contact with customers to document issues.
• Accurately record user information and resolutions.
• Handle about 80+ calls per day during peak season.

Skills

Emotional Intelligence

Customer Service

Call Handling

Tools

Zendesk

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $20.00/hr

Insight Global is seeking a Customer Care Associate for one of our clients who is a growing leader in education, operating schools and educational programs around the world that span the life cycle of a student from early learning to higher education. This role will sit remote but needs to be local to Ohio. There are two shifts, both are Monday through Friday. First shift is 7:30-3:30pm EST and second shift is 11:30-8pm EST. This is a contract opportunity through the end of October.

In this role you will be responsible for the initial contact with customers to understand and document reported issues. You will accurately document users' information, triage steps and resolutions/escalation notes. Most of the calls will be between 3-5 minutes long where your main goal is to get all of the caller's information accurately and let them know what triage steps are next. You will be expected to handle about 80+ calls per day during our client’s busy season. We are expecting these people to have a high level of emotional intelligence and be able to remain calm when times are tough and stressful. We need people with a calm demeanor and the ability to resolve solutions quickly and effectively

Desired Skills and Experience:

• 2+ years of experience in customer service/call center environments
• Comfortable taking live phone calls (inbound and outbound)
• High emotional intelligence
• Local to OH (ideally in the Parma or Columbus area)

Pluses:

• Experience working with a ticketing system (ideally Zendesk)

Compensation:

$18/hr to $20/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Education, Higher Education, and Primary and Secondary Education

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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