Customer Care Associate (Daytime Weekdays)

Sona Pharmacy; Asheville (NC); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Flexible shifts

Part-time schedule

Job summary

Sona Pharmacy + Clinic in Asheville, NC is hiring part-time Customer Care Associates who are thoughtful, upbeat, and friendly. The role focuses on helping customers, processing prescriptions, and delivering friendly service at the counter.

Shifts are daytime on weekdays with flexible lengths; the store opens at 8 AM, offering a welcoming environment where teamwork and patient confidentiality are valued.

Qualifications

• Exceptional customer service skills are required.
• Cashier experience in a community pharmacy is preferred.
• Attention to detail and ability to work in a fast-paced environment.
• Excellent communication skills are essential.
• Understanding of OTC products and pharmacy operations.
• Willingness to go above and beyond.

Responsibilities

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary.
• Ensure the register balances after cash, check, and credit transactions.
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized.
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery.
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality.
• Assist with online shopping orders and prepare for shipment.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Job description

Description

We Are Looking For

A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

We are hiring multiple part-time employees for daytime weekday hours!

The pharmacy opens at 8 AM. Shift lengths and days are extremely flexible!

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

You are someone who has four key emotional skills that can't be taught:

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

• Willingness to go above and beyond
• Exceptional customer service skills
• Cashier's experience in a community pharmacy preferred
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"? Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.