Customer Care Associate (Daytime Weekdays)

Sona Pharmacies; Asheville (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Sona Pharmacies in Asheville, NC is seeking a Customer Care Associate for daytime weekday hours. The role focuses on friendly, patient-centered service, assisting with prescriptions, and ensuring a smooth pharmacy counter experience.

You will handle cash transactions, assist with online orders and deliveries, maintain HIPAA confidentiality, and reference a pharmacist when needed. This part-time role offers flexible days and a supportive community environment.

Qualifications

• Willingness to go above and beyond.
• Exceptional customer service skills.
• Cashier experience in a community pharmacy preferred.
• Attention to detail in a fast-paced environment.
• Excellent communication skills.

Responsibilities

• Assist patients with purchases and cash transactions while remaining friendly and respectful.
• Provide excellent customer service and refer questions to a pharmacist when needed.
• Ensure register balances after cash, check, and credit transactions.
• Maintain a clean, organized workstation and stock retail items.
• Assist with bagging prescriptions for pickup, shipment, or delivery.
• Protect patient information and HIPAA confidentiality.
• Support online shopping orders and prepare items for shipment.

Skills

Customer service

Cashier experience

Communication

Attention to detail

Empathy

Tools

POS system

Job description

We Are Looking For

A Customer Care Associate at our Sona Pharmacy + Clinic who is equally as thoughtful and gracious as they are upbeat, positive, and outgoing!

We are hiring multiple part-time employees for daytime weekday hours!

The pharmacy opens at 8 AM. Shift lengths and days are extremely flexible!

Responsibilities

The Customer Service Associate will play a personal role within our community to ensure that we consistently exceed expectations and delight our customers. This position will provide exceptional customer service and assist patients in picking up their prescriptions.

• Assist patients and complete cash register transactions while exhibiting kind, respectful actions.
• Provide exceptional customer service by assisting patients with inquiries and refer them to a pharmacist when necessary
• Ensure the register balances after cash, check, and credit transactions
• Maintain a clean and organized workstation, stock retail items, daily inventory maintenance, keep the pharmacy neat and organized
• Assist with bagging prescriptions to prepare for pickup, shipment, and/or delivery
• Ensure up-to-date patient information is on file and maintain HIPAA patient confidentiality
• Assist with online shopping orders and prepare for shipment

To thrive in this role...

• Optimism
• Curiosity to Learn
• Drive to Improve
• Empathy

We believe that these qualities are innate, while technical skills can be taught.

Requirements

What will you need to succeed?

• Willingness to go above and beyond
• Exceptional customer service skills
• Cashier's experience in a community pharmacy preferred
• Attention to detail and ability to work in a fast-paced environment
• Excellent communication skills
• Understanding of over-the-counter products and pharmacy operations

At Sona, our patients are more than medications. They're people with a story, a family, a history, and a future. And when they come to the pharmacy counter, they need more than medications. They need someone who cares about them and wants them to feel their best so they can enjoy their lives outside of the pharmacy walls.

Could you be that "someone"?

Our mission can only happen when we hire the right people.

We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, military status, or any other characteristic protected by law.