Customer Care Associate

World Finance; Greenville, Northern (SC, KY); Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

401(k) plan

Job summary

World Finance is seeking a Customer Care Associate to handle incoming calls, assist customers with inquiries, and help resolve concerns in a friendly, service‑driven environment that emphasizes teamwork and quality customer service.

The ideal candidate has prior call center or financial branch experience, a High School Diploma or GED, and demonstrates ethical, hardworking, and goal‑oriented traits with strong critical thinking in sensitive situations.

Qualifications

• The ideal candidate has prior call center or financial branch experience and a High School Diploma or GED.
• Ethical, hardworking, and goal‑oriented with strong critical thinking in sensitive situations.

Skills

Customer service

Call center experience

Critical thinking

Team collaboration

Education

High School Diploma or GED

Job description

Are you experienced in customer service and looking for career advancements? Then we are looking for you! Come be a part of our lively Customer Care team as we take incoming calls to assist our customers with inquiries and help resolve any concerns!

Hourly Rate: $16 - $17

Are you passionate about Collaborating with team members or third parties in order to resolve their issues or concerns? Providing feedback and offering suggestions to management about areas for improvement related to processes and efficiencies? Obtaining and delivering knowledge on company policies and procedures?

Are you looking for Growth opportunities (the vast majority of our team members are promoted from within)? Business casual work environment? Low-cost employee health, dental vision, and medical Paid vacation, holiday, and sick days? 401(k) plan?

Our ideal Customer Care Associate should have previous experience in a call center or financial branch setting and a High School Diploma or General Education Development (GED) Certificate. To be a successful Customer Care Associate, we are looking for an ethical, hardworking, and goal-oriented team member with the ability to demonstrate strong critical thinking skills in difficult and sensitive situations.

The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!