Collections Representative

World Finance; Greenville, Northern (SC, KY); Hybrid; USD 22,000 - 28,000; Full time

Job summary

World Finance is seeking a motivated Collections team member to make outbound calls on delinquent accounts, process correspondences under the FDCPA, and maintain knowledge of policies.

You will work in a team environment, handle multiple tasks, and provide feedback to management on process improvements while upholding confidentiality. The role emphasizes professional communication and reliability in a fast-paced office.

Qualifications

• High School Diploma or GED required.
• Experience in a call center or collections setting preferred.
• Able to maintain strict confidentiality and handle sensitive information.

Responsibilities

• Make outbound collection calls on delinquent accounts.
• Process correspondences with adherence to FDCPA.
• Maintain knowledge of policies and procedures.
• Provide feedback to management for process improvements.
• Suggest efficiencies to improve workflows and performance.

Skills

Teamwork

Multitasking

Prioritization

Flex Scheduling

Confidentiality

PC Skills

Communication Skills

Education

High School Diploma or GED

Job description

Come join our amazing team not only to earn monthly bonuses but to start your career! You can be a part of an ever-growing company with new opportunities no matter your experience level. Our Collections team works with our customers to help find them solutions to their unpaid accounts while working competitively in a team environment.

Job Description Essential Duties and Responsibilities:

• Make outbound collection calls on World Acceptance Corporation’s delinquent customer accounts.
• Process correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA).
• Maintain knowledge of functional area and company policies and procedures.
• Provide feedback to management concerning possible opportunities for areas of improvement.
• Provide valuable insight and recommendations to improve processes and efficiency.

Pay Range is $16-$20

Qualifications:

• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to flexible work scheduling.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills.
• Excellent interpersonal, written, and oral communication skills.

Education and/or Experience:

• High School Diploma or General Educational Development (GED) Certificate.
• Previous experience in a call center/collections setting.

Physical and Environmental Requirements

• Office-based role with standard lighting and noise levels
• Combination of stationary work and regular movement throughout the office, including occasional walking, standing, bending, reaching, and similar activities
• Occasional light lifting, pushing, or pulling of office materials (generally up to 30 pounds)
• Ability to perform computer work, handle documents, and communicate information effectively
• Fast-paced environment with shifting priorities and deadlines; requires professionalism, adaptability, collaboration, and multitasking
• Frequent interaction with customers and coworkers; must communicate clearly and professionally in person, by phone, and electronically
• May perform incidental tasks to help maintain a professional office environment
• Regular in-person attendance during scheduled work hours is essential; occasional extended hours or weekend work may be required based on business needs

Disclaimers:

World Finance is an Equal Opportunity Employer and provides reasonable accommodation(s) to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws.

Applicants or employees who believe they need reasonable accommodation(s) should contact Human Resources or their manager.

The duties and responsibilities listed above present the essential functions of the position.

Reasonable accommodation(s) may be made to enable individuals with disabilities to perform these essential functions, unless doing so would cause undue hardship to the Company.

The physical and environmental demands described above are representative of those that must be met to successfully perform the essential functions of the job.

Reasonable accommodations(s) may be made to enable individuals with disabilities to perform these functions.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee.

The employer reserves the right to modify, assign, or reassign duties, responsibilities, and activities at any time with or without notice as needed to meet business needs.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

The duties listed are the essential functions of this position.

Reasonable accommodations may be made unless they create an undue hardship to the Company.

Physical and environmental requirements are representative of those needed to successfully perform the job.

For over 60 years, World Finance has been helping customers focus less on the unexpected expenses of life, and more on what makes life so sweet. In doing so, we offer personal installment loans that suit the specific needs of our customers while simultaneously delivering outstanding customer service. We are always looking for great people to join our team. Located in 16 states, our network of branches work to provide good to the communities around them. World Finance has been recognized as a Top Workplace in the USA, and we are looking forward to having new team members to join us and be a part of our continuous growth!