Customer Care Internship

Meritage Homes; Houston (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Great team culture

Job summary

Meritage Homes is seeking a Customer Care Intern to learn warranty processes for new home construction and gain exposure to Meritage's broader business strategy. The internship will be full-time and in-person during the Summer 2027 season and could be located in the Houston, Texas metro area.

You will work with internal leaders to learn the homebuilding industry, participate in cross-functional projects, and present recommendations to senior leadership as part of a hands-on learning experience.

Qualifications

• Demonstrates integrity in all actions and decisions.
• Shows positive intent and passion for work.
• Exhibits a drive to win and execute tasks.
• Fosters an inclusive environment and collaboration.
• Asks questions, seeks understanding, and makes recommendations.

Responsibilities

• Learn the homebuilding industry, Meritage business model, and a functional area.
• Learn Meritage core values and their application.
• Translate classroom experience to practical internship work.
• Participate in cross-functional projects with other interns and leaders.
• Present real-world recommendations to senior leadership.
• Write a paper on the internship experience or another topic.

Skills

Integrity

Positive intent

Driven to win

Inclusive culture

Ask & improve

Innovation mindset

Pursuit of excellence

Actively enrolled

Education

Business Administration

Civil Engineering

Construction Management

Operations

Project Management

Actively enrolled in a degree program

Job description

Responsibilities

Meritage Home’s is a Top 5 builder dedicated to building energy-efficient homes and communities. We are looking for future leaders that can help Meritage continue to grow, set our future strategy and solve our business challenges. Our internship program is designed to help you not only understand what we do but how and why we do it. If you are looking for an experience where you can immerse yourself in a business, establish a network, learn, develop your skills, and have some fun, then this is the place for you.

The Customer Care Intern will learn the warranty process and procedures for new home construction. This includes gaining an understanding of the different types of warranty requests and repairs and how to ensure quality internal and external customer experiences. This is all while learning the broader business strategy, participating in cross-functional projects involving other interns and business leaders. This internship will be full-time and in-person during the summer 2027 internship season and could be working within the Houston, Texas metro area.

The stuff you will do

• Work closely with internal business leaders to learn the homebuilding industry, the Meritage business model and an assigned functional area such as construction, land, marketing, operations, purchasing, finance, human resources, etc.


• Learn our core values and why they drive everything we do


• Translate classroom experience into practical application during the internship


• Participate in cross-functional projects involving other interns and business leaders centered around current business challenges


• Present real world business recommendations to senior leadership that can help drive our strategy


• Write a paper focusing on the experience or another assigned topic

Meritage Homes does not provide Visa sponsorship.

Qualifications

Need to be awesome at:

• Operating with integrity


• Always assuming positive intent and bringing passion to work


• Having a desire to “win” and get stuff done


• Fostering an inclusive environment


• Asking questions, seeking to understand and making recommendations to improve


• Wanting to always innovate, think of new ideas and solve for bigger problems


• Being relentless in the pursuit of excellence; will never “settle”


• Actively enrolled in a degree program from a regionally accredited university or college

Preferred

• Experience working in a team environment on cross team or functional projects


• Experience dealing with ambiguity


• Experience in a leadership capacity or role and influencing peers

Relevant College Coursework/Majors

• Business Administration


• Civil Engineering


• Construction Management


• Operations


• Project Management

Overview

Are you looking for an incredible career opportunity? Then Meritage Homes is the place for you! From the homes we build to the careers we offer, we are focused on delivering a Life.Built.Better.®. Meritage is committed to building energy-efficient and affordable entry-level and first move-up homes across the US. We are looking for candidates who are excited about furthering their careers, as well as bringing their authentic self every day to be part of an inclusive organization. Meritage was certified a Great Place To Work for a fourth year in a row. Meritage has delivered over 210,000 homes in its 41-year history, and has a reputation for its distinctive style, quality construction, and award-winning customer experience. Meritage is looking for professionals who are self-starters and want to help our organization grow by providing new and innovative ideas.

When joining Meritage Homes, you and your career can benefit in several ways, including:

• A work environment that encourages creativity and innovative ideas from every level


• An organization that lives by its core values everyday


• Team atmosphere where every individual is considered a vital asset


• State of the art technology to provide an optimal working environment


• A competitive pay structure


• Strong benefits


• Flexibility in work-life integration


• Team-oriented environment where all individuals play an integral role in the company


• Opportunity to further your career in a growing national organization


• Maintain a competitive drive to be the best