Customer Care Analyst

Amcor Flexibles, LLC; Evansville (IN); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid time off

Company holidays

Wellbeing program

Health Savings Account

Life insurance

Parental leave

401(k) with company match

Tuition reimbursement

Job summary

Amcor Flexibles, LLC is seeking a data-driven Customer Service/Data Analytics professional to maintain ISCC item data, pricing, and reporting across multiple systems. You will collaborate with internal teams and external partners to enable efficient order-to-cash processes and deliver accurate product information to customers.

The role requires 2+ years in customer service or data analytics, strong Excel skills, and excellent communication.

Qualifications

• 2+ years in Customer Service or Data Analytics.
• Proficient in Microsoft Excel and related Office applications.
• Strong verbal and written communication with external and internal customers.
• JD Edwards experience preferred: item setup, cross-reference, BOM.

Responsibilities

• Manage ISCC item data and pricing in Cust Main Screen.
• Ensure ISCC pricing compliance and monthly/yearly ISCC reporting.
• Support sustainability data and customer-facing data platforms.
• Maintain EDI connectivity and resolve issues in order-to-cash workflows.
• Maintain customer portals and participate in GDSN item attribute updates.

Skills

Customer service

Data analytics

Communication

Tools

JD Edwards

Excel

Job description

Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world.

At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business.

Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

To learn more about playing for Team Amcor, visit www.amcor.comI LinkedIn IGlassdoor IFacebook IYouTube

Job Description

This role supports the Foodservice market within RPSNA by ensuring accurate, compliant, and timely item and customer data across multiple systems. The position plays a critical role in maintaining ISCC item integrity, pricing adherence, and reporting, while also supporting sustainability initiatives and customer-facing data platforms. Through close collaboration with internal teams and external partners, this role helps enable efficient order-to-cash processes and delivers reliable product information to customers.

Responsibilities

• Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required basis)
• Yearly reporting on totals items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• ITrade - When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process. Working to minimize repeatable errors by working with customer care and other areas as needed.
• Customer Portal Maintenance - When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquires, returns, credits, and general inquiries.
• Global Data Synchronization Network - When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal. Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• Other tasks as assigned

Qualifications

• 2+ years of experience in Customer Service or Data Analytics
• Proficient in Microsoft Excel and related Office applications
• Effectively communicate with customers, both external and internal
• JD Edwards experience required, item set up/customer cross reference/Bill of Material - preferred
• Strong verbal and written communication skills.
• Organized, detailed and strong multi-tasking skills.

Our Expectations

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor's quality, service, and innovation
• Our investors benefit from Amcor's consistent growth and superior returns
• The environment is better off because of Amcor's leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

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Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans

• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees

• Company-paid holidays starting at 8 days per year and may vary by location

• Wellbeing program & Employee Assistance Program

• Health Savings Account/Flexible Spending Account

• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits

• Paid Parental Leave

• Retirement Savings Plan with company match

• Tuition Reimbursement (dependent upon approval)

• Discretionary annual bonus program (initial eligibility dependent upon hire date)