Customer Account Specialist

Amcor; Millville (NJ); On-site; USD 56,000 - 83,000; Full time

Job summary

Amcor in Millville, NJ is seeking a Customer Experience Specialist I to provide daily support for customer accounts and ensure their needs are met through collaboration with internal teams.

You will manage top-tier accounts, engage customers proactively, and contribute to business growth while navigating multiple systems and portals.

Qualifications

• College degree or equivalent work experience.
• Approximately 2+ years in a related customer experience role.

Responsibilities

• Provide daily support for customer accounts to meet needs.
• Collaborate with internal teams to build and maintain strong relationships with assigned accounts.
• Manage top-tier accounts and proactively engage customers to understand needs and challenges.
• Participate with cross-functional teams and projects.

Skills

Account management

Customer service

Communication

Multi-tasking

Data-driven decisions

Education

College degree or equivalent

Tools

Databases

Portals

Operating systems

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.
At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.
Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.
To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Overview

Job Description

This position provides daily support for customer accounts to ensure the effective execution of customer’s needs. The position requires partnerships with multiple functional areas within Amcor to ensure customer requirements are achieved at a professional level. This role actively collaborates with internal teams to build and maintain strong relationships with assigned accounts resulting in business growth.

Responsibilities And Qualifications

• Able to perform all activities at Customer Experience Specialist I level
• Manage top tier level accounts
• Pro-actively engage customers to better understand account needs and challenges
• Participates with departmental and cross functional teams and projects
• Perform other related duties as assigned
• Ability to make fact-based decisions and understand the impact on our customers and business
• Demonstrates professional verbal and written skills in fast-paced environment
• Ability to perform independently with minimal supervision
• Ability to multi-task, prioritize and manage time effectively
• Fluent in all required databases, programs, portals, and operating systems necessary for internal and external support
• College degree or equivalent work experience required (approximately 2+ years)

Our Expectations

We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
If you would like more information about your EEO rights as an applicant under the law, please click on the "Know Your Rights: Workplace Discrimination is Illegal" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Compensation

The starting salary for this position is expected to be between $55,600 to $69,500; however, base pay offered may vary within the full salary range $55,600 to $83,400 depending on job-related knowledge, skills, and experience. Base pay information is based on national averages and a geographic differential may be applied based on work location. Position may also be eligible for Amcor’s Management Incentive Plan / Sales Incentive Plan, which is an annual bonus program based on business and individual performance, as well as medical coverage and other health and welfare benefits. The salary range provided reflects the anticipated base pay for this role at the time of this posting. This range is applicable to positions performed in jurisdictions with pay transparency requirements, including CA, CO, CT, HI, IL, MD, MA, MN, NV, NJ, NY, RI, VT, WA, Washington DC, as well as remote roles that may be performed in these locations. Compensation for roles performed outside of these jurisdictions may vary. The Company reserves the right to modify this range at any time.

Benefits

When you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)