Customer Care Agent

Neighborly®; United States; Remote; USD 45,000 - 63,000; Full time

Job summary

Neighborly®, a leader in customer services, seeks a Customer Care Agent to support their Junk King team remotely. This role involves resolving customer issues, collaborating with franchisees, and improving processes to enhance customer experience. Ideal candidates have customer service experience and strong communication skills, ensuring efficient resolution of queries while supporting a growing team.

Benefits

Medical benefits

Dental benefits

Commission structure

Potential monthly bonuses

Qualifications

• 1+ years of experience in a fast-paced customer service environment.
• Excellent communication skills required, both written and verbal.
• Must provide own personal computer and hardwired internet connection.

Responsibilities

• Resolve escalated customer concerns regarding property damage and delivery.
• Provide comprehensive support to franchisees and manage schedules.
• Analyze customer interaction trends for process improvements.

Skills

Customer Relationship Management (CRM)

Prioritization & Time Management

Analytical & Problem-Solving Skills

Excellent Communication Skills

Team Collaboration & Support

Detail-Oriented Record Keeping

Sense of humor

Education

High School Diploma or equivalent

Job description

Join to apply for the Customer Care Agent role at Neighborly

Join to apply for the Customer Care Agent role at Neighborly

Are you looking for a place where you can bring your customer enthusiasm?

Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level.

Bring Your Experience And Be Empowered To Innovate.

As a Customer Care Agent on the Junk King team, a typical day for you will include:

• Customer Issue Resolution: Resolve escalated customer concerns regarding property damage, pricing, delivery, and other issues.
• Franchise Support: Provide comprehensive support to franchisees, including schedule management, call recording review, and general inquiries.
• Process Improvement: Analyze customer interaction trends to identify opportunities for streamlining processes and enhancing customer experience.
• Data Management: Maintain accurate and timely zip code information within company systems.
• Communication: Respond promptly and professionally to customer inquiries via email, phone, and SMS.
• Email Management: Efficiently manage the Call Center email inbox, ensuring timely communication and issue resolution.
• Teamwork: Collaborate effectively with Call Center departments via Teams chat.
• Customer Advocacy: Champion the customer experience and continuously seek improvements.
• Sales Support: Assist the Sales team as needed.
  
  

(Required Qualifications)

Bring your skills and be inspired to achieve success.

• Experience: 1+ years of experience in a fast-paced customer service environment.
• Skills:
• Customer Relationship Management (CRM)
• Prioritization & Time Management
• Analytical & Problem-Solving Skills
• Excellent Communication Skills (written & verbal)
• Team Collaboration & Support
• Detail-Orient Record Keeping
• Sense of humor
• Education: High School Diploma or equivalent required.
• Schedule / in-office requirements: This is a fully remote position.
• Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).
  
  

Bring your goals and be enabled to reach them.

• Commission Eligibility: you will earn $1.50 per booking which will be divided equally by the number of employees in the department. Eligible for potential monthly bonuses.
• Schedule: This role follows a standard schedule of [8 hours a day, 5 days a week] from Monday through Sunday. Must have flexibility to work evenings and on Sundays.
• Benefits: Medical, Dental, etc.
  
  

Neighborly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self.

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Brand:

JUK Junk King

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Consumer Services

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