Customer Care Agent

Navajo Tribal Utility Authority; Chinle (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Navajo Tribal Utility Authority in Chinle, Arizona is seeking an focused administrative specialist blending customer relations with accounting tasks. The role handles service orders, payments, and billing inquiries while upholding NTUA Tariff rules.

Candidates must be proficient in Microsoft Office and fluent in Navajo language to assist diverse customers. The position works on site in Chinle, offering routine clerical duties, data entry, and coordination with the billing team to ensure timely

Qualifications

• High School Diploma or GED or vocational training required.
• 2–3 years experience in Customer and Public Relations.
• 2–3 years experience in Accounting, Bookkeeping and Data Entry.

Responsibilities

• Create service notification, obtain initial application, and gather required documents to complete service/job orders.
• Provide utility service information to the public and employees according to NTUA Tariff Rules.
• Notify delinquent accounts and arrange payment or payment plans by phone or mail.
• Prepare correspondence and generate reports as required.
• Assist in customer orientation and public relations demonstrations.
• Research and review customer billing complaints; advise on improvements.
• Authorize extension of credit and arrange payment terms.
• Process forms for special accounts and invoicing.
• Calculate, process, and monitor contracts for work orders.
• Maintain customer files and document inquiries; data entry accuracy.
• Serve as liaison between customer and the Authority; organize workloads.
• Balance figures and perform routine math calculations.

Skills

Customer relations

Accounting & data entry

Microsoft Office

Education

High School Diploma or GED

Vocational training

Tools

Word

Excel

PowerPoint

Outlook

Job description

MINIMUM REQUIRED QUALIFICATIONS:

• High School Diploma or GED Certificate.
• Vocational/Specialized Training
• 2 - 3 years' experience in Customer and Public Relations
• 2 - 3 years' experience in Accounting, Bookkeeping and Data Entry
• Must be proficient in Microsoft computer skills (Word, Excel, Power Point and Outlook)
• Navajo speaking is required
• Valid Driver's License required (subject to motor vehicle record review)

JOB RESPONSIBILITIES AND PERFORMANCE OBJECTIVES:

• Create service notification, obtains initial application, and gathers required documents to complete service and/or job orders for utility services.
• Provides utility service and/or related information to the public and employee, based on established NTUA Tariff Rules and Regulations.
• Notifies or locates customers with delinquent accounts and attempts to secure payment or establish payment arrangements, using telephone and/or postal services.
• Prepares correspondence and generates reports as required.
• Assists and participates in customer orientation and public relations demonstrations.
• Researches, analyzes, and reviews customer complaints regarding utility service billing, credit and/or other concerns and reports finding; makes recommendations to ensure customer satisfaction.
• Authorizes extension of credit based on evaluation of credit history, arranges terms of payment and follow up on collection of accounts.
• Accepts, processes necessary forms and applications for special accounts (budget, payment plan, senior citizen and life support). Prepares special invoicing for miscellaneous receivables.
• Calculates, processes, and monitors contracts for capital and reimbursable work orders.
• Documents and follow-up on billing inquiries, complaints, and maintains customer files.
• Entries and retrieves data in personal computers with proficiency and accuracy.
• Processes various documents and reports, records data and files.
• Balances figures, computes totals, and performs mathematic calculations.
• Acts as liaison between customer and the Authority.
• Organizes workloads to ensure production deadline are met.
• Greets all customers promptly and courteously.
• Assist in the survey of proposed or existing facilities.
• Work order close out.
• Screens visitors and telephone calls and answers inquiries on procedures and policies relating to departmental function.
• Directs the disposition of obsolete files in accordance with company's established schedules for retiring files or per legal requirements.
• Types correspondence, reports, memoranda, special projects, technical papers and related material for department staff as requested.
• Edits and corrects data or routine documents.
• Assist Cashier when needed.
• Make travel and lodging arrangements directly or through travel agencies.
• Orders office supplies - purchase requisitions.
• Assist Human Resources department with employment processing of new or updating personnel data.
• Performs other duties as assigned or requested.

Navajo Preference

Navajo Veteran Preference

This institution is an equal opportunity provider and employer.