Customer Care Advocate

Hays; Cary (NC); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Customer Care Advocate in Cary, NC, for a contract position. The role involves providing exceptional customer service, processing transactions, and maintaining professionalism. Candidates should have a high school diploma and at least one year of customer service experience. Benefits include full medical, dental, vision, and 401K.

Benefits

Full Medical Benefits

Dental Benefits

Vision Benefits

401K

Life Insurance

Qualifications

• At least 1 year of customer service experience required.
• Availability to work during 8 AM to 11 PM, Monday through Friday.

Responsibilities

• Research requests regarding product details and claim status.
• Process transactions efficiently and track responses.
• Maintain professionalism and high-quality service.

Skills

Customer Service

Verbal Communication

Interpersonal Skills

Typing

Computer Skills

Education

High School Diploma or GED

Tools

Salesforce

Word

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Hays. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $20.00/hr

Customer Care Advocate – Contract – Cary, NC – $20.00 -$20.00/hr.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Customer Care Advocate in Cary, NC.

Role Description

Key Responsibilities

• Work from a home office with periodic visits to the assigned GCSO office for team events, meetings, training, business continuity, etc.
• Research requests regarding product details, policy provisions, claim status, and procedures.
• Process transactions efficiently and refer requests for policy modifications to appropriate areas, tracking responses for completion.
• Navigate multiple electronic systems to respond comprehensively to customer inquiries.
• Maintain professionalism and high-quality service in all responsibilities, demonstrating strong verbal and interpersonal skills.

Skills & Requirements

Required:

• Reside within a commutable distance of Cary, NC.
• High School Diploma or GED.
• At least 1 year of customer service experience (call center, retail, restaurants).
• Availability to work during 8 AM to 11 PM, Monday through Friday, with flexibility based on business needs.
• Ability to use multiple computer monitors and programs (Word, Salesforce, Insight) simultaneously while communicating with customers.

Preferred:

• Call Center or Customer Service Representative experience.
• Strong typing and computer skills.
• Experience with dental or insurance products.
• Previous work in a dental office.
• Experience with Salesforce is a plus.

Benefits/Other Compensation

This role is a contract/temporary position offering full medical, dental, vision benefits, 401K, and Life Insurance ($20,000 benefit).

Why Hays?

Work with a professional recruiter knowledgeable about industry trends, who will guide you through screening, resume writing, interview tips, and career planning. Hays promotes diversity and equal opportunity, adhering to applicable laws and providing accommodations for qualified individuals with disabilities.

Note: Drug testing may be required; contact a recruiter for details.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting