Customer Business Manager

Winland Foods; Saint Paul (MN); Remote; USD 93,000 - 158,000; Full time

Job summary

An innovative food manufacturer is seeking a dynamic Customer Business Manager to lead their Ingredient & Foodservice Dry Pasta business. This pivotal role involves managing P&L, developing strategies, and overseeing commercialization processes. The ideal candidate will have a strong background in sales management and strategic planning, with excellent communication and analytical skills. Join a forward-thinking company that values collaboration and creativity, and play a key role in driving business growth and enhancing customer relationships in a remote work environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(K) with match

Life Insurance

Accident Insurance

HSA

FSA

EAP

Legal and Critical Illness Protection

Qualifications

• 5+ years of experience in sales or related fields.
• Experience in broker or key account management.

Responsibilities

• Manage day-to-day customer relationships and serve as the primary contact.
• Develop sales and pricing initiatives aligned with strategic goals.
• Analyze customer data to drive business performance improvements.

Skills

Sales Management

Strategic Planning

Analytical Skills

Communication Skills

Negotiation Skills

Problem Solving

Education

Bachelor’s degree in Business

Bachelor’s degree in Finance

Tools

Power BI

SAP

SharePoint

MS Office

Job description

We are seeking a detail-oriented, strategic business leader to join our dynamic team leading our Ingredient & Foodservice Dry Pasta business. This role has responsibility for managing the P&L and budget to ensure we meet our annual plan and long-term strategic objectives in these categories. This Business Unit Manager will develop short- and long-term strategies, new product platforms, packaging, and new item commercialization in collaboration with cross-functional teams. This position will be responsible for commercialization process management, responding to sales proposals, developing bid submissions, and owning pricing decisions.

Key Details

• Employee Type : Full time
• Location : US Works from Home
• Job Type : Field Sales
• Job Posting Title : Customer Business Manager
• Schedule : Mon- Fri
• Work Location : Remote (preferred geographic territory in western US)
• Benefits : Medical, Dental, Vision, 401(K) with match, STL / LTD / AD&D / Life, HSA, FSA, EAP, Hospital indemnity, Accident insurance, Identity and Fraud Protection plan, Legal and Critical Illness.
• Salary : $93,000 to $158,000 annually with additional bonus potential.

Responsibilities

1. Manage day-to-day customer relationships and serve as the primary contact for customer buyers.
2. Provide management and oversight to the broker network where applicable.
3. Proactively sell the Winland value proposition, customizing it for each customer.
4. Maintain accurate demand forecasts and address gaps in the Customer Annual Operating Plan (AOP).
5. Own all business inputs for the creation and delivery of the Customer AOP at a category level.
6. Deliver the customer and region AOP.
7. Develop sales and pricing initiatives aligned with Winland’s strategic goals.
8. Enhance profitability at the customer/region level.
9. Identify whitespace opportunities and develop plans to capitalize on them.
10. Collaborate with commercialization teams to identify innovation, packaging, and assortment opportunities.
11. Analyze customer data to drive business performance improvements.
12. Develop and execute customer trade spend strategies, understanding and managing trade spend in Winland’s system.
13. Provide strategic and financial recommendations for bids and total customer growth.
14. Work cross-functionally to facilitate plan delivery and develop bid strategies.
15. Manage product opportunities in the Product Portfolio Management System.
16. Engage leadership to support customer initiatives and identify opportunities to reduce product damages or obsolescence risks.

Qualifications & Experience

1. Bachelor’s degree in Business, Finance, or related field.
2. Minimum 5 years of experience in sales or related fields.
3. Experience in broker or key account management with large or multiple accounts.
4. Category leadership experience.
5. Ability to translate insights into strategic plans for growth.
6. Excellent communication, analytical, and financial skills.
7. Proficiency in Power BI, SAP, SharePoint, MS Office.
8. Strong negotiation, relationship-building, and cross-functional collaboration skills.
9. Resourcefulness and problem-solving abilities to enhance customer relationships.

EEO Statement

Winland Foods is committed to diversity and inclusion, providing equal employment opportunities to all applicants and teammates regardless of protected characteristics.

Company Overview

Winland Foods is a leading private label food manufacturer with nearly 3,000 employees across US, Canada, and Italy. We are creating an innovative, agile organization that values contribution, passion, and collaboration.

Note

We do not accept unsolicited agency resumes. Please do not forward resumes to our employees or locations. We are not responsible for fees related to unsolicited resumes.