Customer Banking Teller - Growth & Tech-Savvy Service

Santander; Lakewood (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Santander is seeking a Full Time Teller for the Route 70 area in Lakewood, NJ. This role focuses on delivering exceptional customer service, processing transactions, and cross-selling banking products to build relationships.

The position requires 6+ months of cash handling and customer service experience, with bilingual Spanish/English preferred. Candidates must work branch hours, including weekends and evenings, and have a high school diploma or GED.

Qualifications

• 6+ Months Cash Handling experience.
• 6+ Months Demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable in using digital tools and technology to enhance customer engagement.
• Energetic, organized and able to multi‑task in a fast‑paced, changing environment.
• Understands the necessity and value of accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Language - Bilingual - Spanish/English - Preferred

Responsibilities

• Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
• Process transactions, including deposits, withdrawals, and transfers.
• Handle cash and maintain accurate cash drawer balances.
• Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
• Recognize opportunities and cross-sell bank products to deepen customer relationships.
• Engage customers and leverage digital tools to educate them on self‑service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area, to create a welcoming environment for customers.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Skills

Cash handling

Customer service

Communication skills

Bilingual Spanish/English

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Santander is seeking a Full Time Teller for the Route 70 area in Lakewood, NJ. This role focuses on delivering exceptional customer service, processing transactions, and cross-selling banking products to build relationships.

The position requires 6+ months of cash handling and customer service experience, with bilingual Spanish/English preferred. Candidates must work branch hours, including weekends and evenings, and have a high school diploma or GED.