Customer Banking Specialist

POTOMAC BANK INC; Martinsburg (WV); On-site; USD 32,000 - 46,000; Full time

Job summary

Potomac Bank in Martinsburg, WV is seeking a Universal Banker I to provide friendly customer service while handling deposits, withdrawals, and product referrals. The role focuses on building relationships and delivering an exceptional banking experience.

You will balance cash drawer, process transactions, and support security and compliance duties in a fast-paced retail banking environment, with opportunities to learn and advance within the community-focused bank.

Qualifications

• High school diploma or GED with 1–2 years of customer service experience.
• Excellent communication and customer service skills; basic to advanced computer skills.
• Ability to work with money handling and understand bank operations.

Responsibilities

• Assist customers with deposits, checks, and withdrawals while ensuring accuracy.
• Identify and refer bank products to meet customer needs.
• Balance cash drawer and process transactions accurately at end of shift.
• Maintain security and confidentiality of customer information.

Skills

Customer Service

Multi-tasking

Communication

Organization

Teamwork

Education

High school diploma or GED

Tools

Harland Clarke

Vertex

Currency counter

Job description

Potomac Bank in Martinsburg, WV is seeking a Universal Banker I to provide friendly customer service while handling deposits, withdrawals, and product referrals. The role focuses on building relationships and delivering an exceptional banking experience.

You will balance cash drawer, process transactions, and support security and compliance duties in a fast-paced retail banking environment, with opportunities to learn and advance within the community-focused bank.