Customer Banking Advisor & Relationship Builder

ADP, Inc.; Carpentersville (IL); On-site; USD 17,000 - 23,000; Full time

Job summary

Parkway Bank in Carpentersville, IL is seeking a Universal Banker to assist customers with deposits and loan products and provide outstanding service at our Carpentersville branch.

The role includes cross-selling products, supporting teller duties as needed, and meeting goals set by management. Strong communication and MS Office skills are required; a HS diploma and 6 months to 1 year of sales experience are preferred.

Qualifications

• High School Diploma or equivalent.
• Six months to one-year sales experience preferred.
• General knowledge of bank operations and procedures preferred.
• Proficient in MS Word, Excel, and Outlook and core data processing system.
• Ability to work accurately and meet deadlines.
• Effective oral and written communication skills.

Responsibilities

• Educates new and existing customers about the features and benefits of the bank’s personal and commercial banking products through in-person sales session as well as by phone and written correspondence.
• Possesses basic knowledge of all bank products, features, and benefits, and is able to comprehend customer needs.
• Explains, promotes, and sells bank related products and services and provides excellent customer service.
• Answers questions or resolves technical problems of average difficulty on customer accounts.
• Accepts consumer loan applications, except for Home Equity related loans, and reviews for completeness.
• Refers business to merchant services and lending department by cross-selling products and services to customers and achieves goals set by management.
• Performs other reasonably related duties as assigned by management including Teller duties.

Skills

Sales experience

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Bank data processing system

Job description

Parkway Bank in Carpentersville, IL is seeking a Universal Banker to assist customers with deposits and loan products and provide outstanding service at our Carpentersville branch.

The role includes cross-selling products, supporting teller duties as needed, and meeting goals set by management. Strong communication and MS Office skills are required; a HS diploma and 6 months to 1 year of sales experience are preferred.