Customer Associate, Part-Time (20Hrs) - Night

UChicago Medicine; Flossmoor (IL); On-site; USD 25,000 - 30,000; Part time

Job summary

UChicago Medicine Ingalls Memorial Hospital invites applications for a Customer Associate at the Family Care Center in Flossmoor. This 100% onsite position supports patient check-in/out, insurance verification, and clerical tasks within a care-focused environment.

Responsibilities include greeting patients, processing payments, scheduling, and maintaining medical records. Evening/night shifts are required, with focus on reliable customer service.

Qualifications

• High school diploma or equivalent.
• Experience with basic computer software applications.
• Ability to develop others in continuous process improvement and customer service.
• Delivery and self-directed teamwork.
• Typing speed of at least 30 wpm.

Responsibilities

• Greet patients and check them in/out, verify demographics and insurance, collect payments.
• Perform clerical tasks: scheduling, typing, form completion, filing, chart maintenance.
• Answer calls, route messages, take messages per protocol, and handle payments/deposits.
• File and retrieve medical records following department procedures.

Skills

Computer skills

Customer service

Teamwork

Typing 30 wpm

Education

High school diploma or equivalent

Job description

Job Description

Be a part of a world-class academic healthcare system,

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Flossmoor. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. As a Customer Associate you will perform general reception duties which includes checking patients in and out, telephone message retrieval and routing, updating demographic, insurance information, general filing, and maintenance of medical charts.

Essential Job Functions

• Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
• Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of medical chart
• Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer. Receives cash and other payments, reconciles balances at end of shift. Makes bank deposits as requested
• Files and retrieves medical records from storage areas as requested and according to department procedures and policy.

Required Qualifications

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Delivery and self-directed team work
• Moderate typing skills (minimum 30wpm)

Preferred Qualifications

• 1 to 2 years experience in health care setting
• Insurance and collections experience

Position Details

• Job Type/FTE: Part-Time, .5 FTE
• Shift: Night, Hours worked between 10p-6:30a
• Work Unit: Onsite
• Unit/Department: Family Care Center, Flossmoor
• CBA Code: Non Union

About Us

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at:

UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.