Customer Associate (Los Angeles) N/A

In Field Strategies; Los Angeles, Northern (CA, KY); Hybrid; USD 21,000 - 30,000; Part time

Job summary

In Field Strategies seeks Customer Associates to support Community Resource Centers across Southern California. CAs will greet visitors, answer inquiries, distribute supplies, and help set up CRC sites with signage and resources during peak fire season. Most assignments run 2–3 days, with some 8-hour shifts across 1–10 days.

Ideal candidates are 18+, have 2+ years in community outreach or customer service, can work in a team, own a smartphone, and follow safety procedures. Training is provided.

Qualifications

• Minimum 2+ years in a community outreach or customer service role with direct customer contact in a fast-paced, structured environment.
• Ability to work in a team and follow clearly defined procedures.
• Must own a smartphone and be able to use reporting tools to track CRC resources.

Responsibilities

• Support lead staff at site and ensure CRC operations run smoothly
• Greet visitors, manage inquiries and hand out supplies
• Assist CRC setup, including signage and supplies
• Ensure safety guidelines and procedures are followed by staff and visitors
• Communicate during shift changes to maintain continuity
• Track inventory accurately and resolve onsite issues with customers
• Provide information about available resources to customers
• Support accessibility for ADA/AFN at the site
• Handle media inquiries following procedures
• Report to work locations with short-notice availability

Skills

Customer service

Teamwork

Communication

Safety procedures

Flexibility

Education

High school diploma or GED

Tools

Smartphone

Job description

Community Resource Centers (CRCs) are designed to provide visitors a safe location to meet basic power needs (i.e., charging cell phones and laptops and Wi-Fi access), and provide up-to-date information in communities when a community-wide power shutoff occurs.

In Field Strategies is looking for qualified candidates to serve as Customer Associates (CAs) at CRCs in Southern California. Successful candidates will be added to an Eligible to Work List. While paid training opportunities will be provided throughout the year, it is expected that most work assignments will be during peak fire season (June - January).

Work would range from 1-10 days with events averaging 2-3 days. It will likely include 8-hour shifts and working with community members during emergency situations. Ideal candidates will enjoy working with people and be able to follow clearly defined work and safety procedures.

CAs will be responsible for:

• Supporting lead staff member at site
• Ensuring CRC site operations run smoothly
• Greeting visitors, managing visitor inquiries and handing out supplies
• Supporting CRC setup, including setting up signage and supplies
• Ensuring all staff and site visitors follow safety guidelines and procedures
• Following safety and operational procedures, including media inquiries
• Maintaining consistency between shift changes by communicating with incoming/outgoing CA
• Tracking inventory accurately
• Helping resolve onsite issues and working with concerned customers
• Providing information to customers on available resources
• Helping ensure ADA and AFN accessibility for the site

Qualifications (Required)

• Be at least 18 years old
• High school diploma, GED or equivalent work experience
• 2+ years’ work experience in a community outreach or customer service position with direct customer contact in a fast-paced, structured environment
• Experience working in a team environment
• Must own smartphone
• Ability to resolve interpersonal conflict and maintain professionalism at all times
• Ability to follow and enforce procedures, guidelines and policies
• Ability to use smartphone and web applications or other reporting tools to track CRC resources, information, etc.
• Available to work flexible schedules, extended hours, nights and weekends
• Ability to lift up to 40 pounds
• Access to reliable transportation to travel to and from assigned work location
• Ability to report to work location on short notice (typically 24-48 hours from time of notification)

Preferred (Not Required)

• Ability to travel to sites up to 300 or more miles away from home
• Fluent in additional language(s)
• Spanish, Mandarin or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog

Education

• High school diploma, GED or equivalent work experience (Required)

Hourly rate range