Customer Assistance Representative - Portland, OR

Enterprise Holdings; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

Enterprise Mobility is seeking a Customer Assistance Representative Sr in Portland, OR to deliver high-level customer service to internal and external customers. The role involves face-to-face interactions, assisting renters, answering questions, and providing administrative support at the branch locations.

The position is full-time with a starting rate of pay $20/hr and a branch at 445 SW Pine St, Portland. Shifts include 6:30am-3:30pm across multiple days as listed.

Qualifications

• High school diploma or GED equivalent.
• 6 months of customer service or sales experience.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents in past 3 years.
• No drug or alcohol related conviction in past 3 years.
• Authorized to work in the United States without sponsorship.
• Must be at least 18 years old.

Responsibilities

• Take incoming calls for reservations, rate quotes, and general questions; provide information and resolution for customers and other branches.
• Manage outgoing calls for callback management and miscellaneous calls.
• Provide high-level customer service in person and over the phone; meet and greet customers.
• Process returns, check-ins and exit kiosk transactions.
• Assist to assess rental condition at return and communicate rental terms and vehicle features.
• May sell optional protection products and upgrades.
• Perform administrative and basic accounting tasks such as billing support and reports.

Job description

Overview

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support inhome city branches or airport locations.

Opening available at the following branch location:

• 445 SW Pine St, Portland, OR 97204

This is a full time position with a starting rate of pay $20/hr

Schedules available:

Thursday- 6:30am-3:30pm

Friday-6:30am-3:30pm

Saturday-6:30am-3:30pm

Sunday-6:30am-3:30pm

Monday-6:30am-3:30pm

OR

Sunday- 6:30am-3:30pm

Monday-6:30am-3:30pm

Tuesday-6:30am-3:30pm

Wednesday-6:30am-3:30pm

Thursday-6:30am-3:30pm

Enterprise Mobilityis a leading provider of mobility solutions, owning andoperatingtheEnterprise Rent-A-Car,National Car RentalandAlamo Rent A Carbrands through its integrated global network ofindependent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental,carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls forcallback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• High school diploma or GED equivalent required
• Must have 6 months of customer service or sales experience
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be at least 18 years old