Customer Asset Management Specialist

RB Global; Clinton (ME); Sur place; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO 15 days

Résumé du poste

RB Global, Inc. is seeking a Customer Asset Management Specialist in Clinton, Maine, handling offsite asset support and challenging customer interactions. You will review asset situations, enforce Terms & Conditions, and coordinate with multiple departments to ensure customer satisfaction.

Ideal candidates have 1–3 years in customer service within logistics or sales support, plus strong communication and problem-solving skills to mediate complex scenarios.

Qualifications

• 1–3 years in customer service within a sales support or logistics environment.
• Strong written and verbal communication skills.
• Ability to listen, empathize and resolve issues with customers.

Responsabilités

• Review asset situations and recommend next steps including relocation and abandonment.
• Inform and enforce Terms & Conditions to customers.
• Serve as escalation path for Customer Care Core team.
• Develop approaches to mediate complex logistics issues with clear communication.
• Review storage charges and negotiate to entice asset pickup.
• Be the core go-to for difficult customers regarding pickup and asset site scenarios.
• Provide solution options to the Customer Care Manager.
• Coordinate with other departments to ensure customer satisfaction.
• Perform other duties as assigned.

Connaissances

Excellent verbal and written comms

Active listening and empathy

Creative problem solving

Formation

High school diploma or equivalent

Description du poste

The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers.

• Responsible for review of asset situation and recommend next steps including relocation and abandonment.
• Accountable for informing & and enforcing the Terms & Conditions to customers.
• Position is the escalation path for Customer Care Core team challenging customer interactions.
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly.
• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets.
• Be the Customer Care’s core team’s go to for difficult customers regarding pickup and asset site scenarios.
• Provide solution options to the Customer Care Manager when dealing with an issue.
• Coordinate with other departments to ensure customer satisfaction.
• Perform other duties as assigned.

Qualifications

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment
• Excellent verbal and written communication skills
• Ability to listen & empathize with the customer, working with them to try to resolve any issues.
• Develop creative solutions and processes to ensure customer satisfaction and company reputation.

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.