Customer Asset Management Specialist

Ritchie Bros. Auctioneers, Inc.; Clinton (ME); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

401k with company match (4%)

PTO 15 days per year

Résumé du poste

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company, is seeking a Customer Asset Management Specialist to support offsite location assets and handle challenging customer interactions.

You will review asset status, enforce Terms & Conditions, and mediate logistics issues while coordinating with multiple departments to ensure satisfaction. Ideal candidates have 1–3 years in customer service within sales support or logistics, plus strong verbal and written communication, listening empathy,

Qualifications

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment.
• Excellent verbal and written communication skills.
• Ability to listen & empathize with the customer and resolve issues.
• Develop creative solutions to ensure customer satisfaction and company reputation.

Responsabilités

• Review asset situations and recommend next steps including relocation and abandonment.
• Inform and enforce Terms & Conditions with customers.
• Escalation path for the Customer Care Core team on difficult interactions.
• Develop innovative approaches to mediate complex logistics issues with clear communication.
• Review storage charges and negotiate to entice customers to pick up assets.
• Serve as the go-to for difficult customers regarding pickup and asset site scenarios.
• Provide solution options to the Customer Care Manager when issues arise.
• Coordinate with other departments to ensure customer satisfaction.

Connaissances

Customer service

Verbal communication

Written communication

Logistics coordination

Description du poste

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

Job Description

The Customer Asset Management Specialist is responsible for offsite location asset support. In addition, this role will also handle the more challenging interactions with customers.

Responsibilities

• Responsible for review of asset situation and recommend next steps including relocation and abandonment
• Accountable for informing & and enforcing the Terms & Conditions to customers
• Position is the escalation path for Customer Care Core team challenging customer interactions
• Develop innovative approaches to mediate complex logistics issues, requiring the ability to communicate clearly and directly
• Review storage charges per Terms and Conditions and negotiate to entice customer to pick up assets
• Be the Customer Care's core team's go to for difficult customers regarding pickup and asset site scenarios
• Provide solution options to the Customer Care Manager when dealing with an issue
• Coordinate with other departments to ensure customer satisfaction
• Perform other duties as assigned

Qualifications

• 1-3 years working within a Customer Service in a Sales Support or Logistics environment
• Excellent verbal and written communication skills
• Ability to listen & empathize with the customer, working with them to try to resolve any issues
• Develop creative solutions and processes to ensure customer satisfaction and company reputation